Subscription to digital magazine problems

This topic has 5 replies, 2 voices, and was last updated 18 October 2017 at 16:42 by Neil Wyatt.

Viewing 6 posts - 1 through 6 (of 6 total)

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17 October 2017 at 22:20 #322034
BOB BLACKSHAW 1
Participant
@bobblackshaw1
I have this evening subscribed to the digital magazine but can not access the system. I registered and paid via Pay Pal then received a 5 digit number via my e-mail address. When going through the instructions a 10 digit number is required for access, I phoned the help number 0844 543 8200 but a unattainable number came up, what am I doing wrong. Its a bit annoying as I am working nights this week and would have help me pass the time.
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17 October 2017 at 22:20 #33088
BOB BLACKSHAW 1
Participant
@bobblackshaw1
17 October 2017 at 22:34 #322039
Neil Wyatt
Moderator
@neilwyatt
Hi Bob,

Did you take the subscription via the secureorder.co.uk website?

If you buy from a reseller and not us you won't get the archive access.

Use the contact details and phone number on this page for subs issues.

Neil
17 October 2017 at 22:41 #322043
BOB BLACKSHAW 1
Participant
@bobblackshaw1
Hello Neil

I am getting confused, I took the subscription out on this forum, top of this web page

Edited By BOB BLACKSHAW on 17/10/2017 22:46:59
18 October 2017 at 08:54 #322068
Neil Wyatt
Moderator
@neilwyatt
Hi Bob,

That link takes you to secureorder.co.uk.

Someone else reported this yesterday, I've raised a query.

Can you copy any welcome email you got to [email protected]?

Thanks

Neil
18 October 2017 at 16:42 #322128
Neil Wyatt
Moderator
@neilwyatt
Problem sorted.

The 5-digit number appears to be the Pocketmags subscriber number.

The 10-digit archive subs number arrives a while later after the new subscription is verified.

Neil
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Subscription to digital magazine problems

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