Hello Brian and everyone else, this is Paul from Parvalux Electric Motors Ltd in Bournemouth. I'm really sorry you didn't get the level of service you expected. We have two customer support teams in the UK, our service centre in Birmingham for spares and repairs and a technical and applications support team here in Bournemouth.
I can only imagine that your enquiry got gobbled up by an over zealous spam filter or somehow got lost in the ether of the internet.
You'll find contact details including email addresses, telephone numbers and physical addresses on the contact section of our website. http://www.parvalux.com
Thank you to everyone else for your positive comments about Parvalux we do normally offer a great service. Its not unusual for our Birmingham service centre to be asked to repair motors that have given over 25 years service!
Please try us again in the future Brian,
Best wishes,
Paul