Hi, Clive – I don't want to start another round of mud-slinging with this suggestion, because it is just a suggestion.
Why don't you just take a look at Linux, just to get a feel of it?. You can do this on your new laptop if you can get it to boot from a USB stick. This can usually be done when the machine starts up – before the operating system loads, you usually get an option to enter a boot menu (maybe F2 or F12).
You can download a Mint or Ubuntu iso from their sites (I suggest Mint – more 'tradional' menus than Ubuntu) and burn it to a USB stick. You can then boot the machine into Mint from the stick and just see what is available. It makes NO changes to your installed WIndows.
The only problem I can see is that you seem to be having a hell of a problem with WIndows, so I don't know if you can burn a USB stick.
I think this will bypass all the password and account guff from Windows, and you can then see what the machine can do.
This is just a suggestion, not a request for abuse from anybody.
Edited By An Other on 16/12/2016 18:46:47