Hermes Parcels

[Brian HParticipant @brianh50089]

I wonder if anyone had had problems with Hermes Parcels, I've lent a tap to someone following an appeal on here for a tap to clear a Boxford backplate.

A week later it has still not arrived and the person borrowing the tap tells me that the tracking number has disappeared from the Hermes system.

Also, when the tap was collected by Hermes, Their driver claimed that there was no one at home to accept the parcel, which is odd because my wife and I are both classed as vulnerable and so we have not left the house for nearly 12 weeks!

Brian

[Brian HParticipant @brianh50089]

[Peter G. ShawParticipant @peterg-shaw75338]

I tried using Hermes a few years ago to send my milling table for regrinding. The man who collected it, came back exactly one week later to collect it again! Needless to say, I asked the company doing the regrinding to use their favourite carrier on completion.

To be fair, the table did get there safely, but I do think their organisation appeared a bit naff.

Peter G. Shaw

[Mark SlatterParticipant @markslatter13251]

Hi Brian,

I ordered some items from China over a month ago, still hasnt pitched. The supplier has sent several emails with a link to the Hermes website showing the package is in the "local sorting hub" and has been there since the 25th of May. Navigating to the Hermes website myself and not through the supplied link, the supplied tracking number is not recognised and according to Hermes not in their network yet. Not sure who to blame although the supplier is one of the bigger Chinese outfits and Ive bought from them succesfully in the past.

I hope your tap arrives eventually.

[Craig BrownParticipant @craigbrown60096]

Hi Brian

As a general rule you never really seem to hear much good about Hermes however, touch wood, I have used them for years without issue. That does mean however that I have never had any dealings with them regarding trying to trace a missing parcel or claiming back for losses etc.

Sorry I cant be of more help

Craig

[John HaineParticipant @johnhaine32865]

Hermes and Yodel were ranked very near the bopttom of the league for deliveries.

YODEL = Your Order Delivered Late

HERMES = ?? Any ideas?

[Dave HalfordParticipant @davehalford22513]

Every item sent to me by Hermes untracked has been at least 2 weeks late and that was before Covid. Tracked is much better and pretty much on time.

 

Mark, the 'local sorting hub' will be the sellers end not here.

If you go through Ebay file the non receipt before 30 days regardless of promises from the seller

Edited By Dave Halford on 09/06/2020 20:53:53

[Grindstone CowboyParticipant @grindstonecowboy]

Hardly Ennyone Rates My Express Service ?

Where's me coat…?

[nigel jones 5Participant @nigeljones5]

We at Pendle Steam Boilers use Hermes for almost all of our shipping, the majority of which goes over seas. So far they have managed to lose a £600 boiler but otherwise have delivered everything safely. You cant beat them on price and they paid my claim with no hassle. The good part is they have customer service who you can get in touch with unlike most of the other budget carriers. One gripe is that they will periodically claim your parcel was over weight and charge you extra…once bitteb and all that…..we now take a photo of the item on the scales! Last week they tried it again but soon retracted the invouce when shown the photo.

[mechman48Participant @mechman48]

My experience of Hermes… !!, trouble is you cant tell the seller which courier to use.

George.

[Bo’sunParticipant @bosun58570]

It seems that we're not the only ones that have trouble with Mermes. Just don't put FRAGILE labels on anything! It's like a "red rag to a bull". Mind you, having said that Parcelforce aren't much better. Oh. and don't mention UPS.

[Bo’sunParticipant @bosun58570]

Posted by Bo'sun on 10/06/2020 08:20:00:

It seems that we're not the only ones that have trouble with Mermes. Just don't put FRAGILE labels on anything! It's like a "red rag to a bull". Mind you, having said that Parcelforce aren't much better. Oh. and don't mention UPS.

Oops! Hermes, not Mermes.

[Michael GilliganParticipant @michaelgilligan61133]

Posted by Bo'sun on 10/06/2020 08:20:00:

.

Just don't put FRAGILE labels on anything! It's like a "red rag to a bull".

.

That reminds me of the [student] year that I worked Christmas at the Post Office in Lancaster:

I watched in horror as someone in the sorting office picked-up a card envelope, clearly labelled:

Photographs

Do Not Bend

… and folded it in half, with a gleeful “Oh Yes they do!” in his best Pantomime voice.

MichaelG.

.

P.S. ___ I had an appalling experience with Hermes in May this year, when they failed to pick-up a parcel from me.

NO ‘Customer Support’ to this day; but the story is too tedious to recount.

[Ian ParkinParticipant @ianparkin39383]

I have sent 100's with my hermes with no problems of their making

but last week sent one and its still at collection shop.

had an email saying that the barcodes were generated wrong so delays would be about a week

still not got there yet

they are impossible to contact by phone email they have a live chat robot who is useless

but other than this latest issue they have been great

[larry phelan 1Participant @larryphelan1]

I have three items on their way from China, all long over due. One is reported to be "In the country ", but which one ?

The other two ? Who knows ?

[Cornish JackParticipant @cornishjack]

" trouble is you cant tell the seller which courier to use. "

George – while you can't force the seller to use a particular system, you can organise the delivery yourself. Ask the seller for dimensions, weight, pick-up address, date and time and email and phone and book the delivery yourself. The barcode label will be sent to you and you copy it to the seller to print and attach. Very simple and, in many cases , welcomed by the seller (except those using p&p to increase their profit!)

rgds

Bill

[David ColwillParticipant @davidcolwill19261]

I sent a parcel out on the 28 April by Hermes that arrived Yesterday.

To be fair they are better than they were but I'm not that keen on them as a company.

Both Royal Mail and UPS are struggling at the moment so I wouldn't be too quick to judge any of them.

David.

[David ColwillParticipant @davidcolwill19261]

Posted by Ian Parkin on 10/06/2020 08:51:36:

they are impossible to contact by phone email they have a live chat robot who is useless

I feel your pain!

David.

[Harry WilkesParticipant @harrywilkes58467]

The last three parcels delivered to me by Hermes have all been damages fortunately two of them were OK when opened but one had to be returned which is at best of times a pain in the bum, I personally would never use Hermes to me they lack professionalism.

H

[AJWParticipant @ajw]

I have used them quite a bit but my last parcel went missing it was insured but took weeks to get my outlay back.

I think the worst thing you can do when printing the label is to identify what's inside! Just say Mr Jones parcel or something like.

Alan

[Machine-DROParticipant @machine-dro]

Morning all,

We are seeing (along with a lot of other companies) major issues with MyHermes and have suspended using them until further notice.

**LINK**

We have 200+ and growing parcels that are effected and still awaiting for our account manager to advise how they are going to resolve this.

Alan Ward
Allendale Group

[Nigel McBurney 1Participant @nigelmcburney1]

DPD recently just lost a parcel of bird seed,supplier just resent a new supply, Placed an order fromScrewfix,courier is Parcelforce,parcel returned to depot "unable to locate address " parcel still on system as "back at depot" Local post office told me that Parcelforce changed distribution depot for our area and their drivers are not familiar with our area,its a business and they should be trained,or perhaps they cannot read as there is a house name on either side of the drive. Its all blamed on virus 19 but they are still charging the same for a poor service , I think I shall give up on ordering from the internet for a while. The snag is that all these type of services have no means of direct communication,only help on the website or automatic phone systems .

[David ColwillParticipant @davidcolwill19261]

Posted by Nigel McBurney 1 on 10/06/2020 10:00:31:

Its all blamed on virus 19 but they are still charging the same for a poor service ,

If only!

I use (or at least used to use) Hermes through eBay. They just put the price up for a 2kg parcel from £2.85 to £4.36

As an ebay trader I have seen an increase in trade but also an increase in costs. If a parcel goes missing it is the suppliers responsibility to replace it and I have had to do this several times. On cheaper items it is not worth the bother of trying to claim.

David.

[Ian ParkinParticipant @ianparkin39383]

This is what i received from my Hermes.

Dear customer,

We hope that this email finds you safe and well.

We’re writing to inform you that we have recently experienced a technical issue which resulted in barcodes not generating correctly.

This happened to a very small number of parcel labels printed between 2pm on Friday 29th May and 10am on Monday 1st June. As a result, there may be a delay in getting parcels to those identified recipients.

Our systems show that you sent one or more parcels with a label impacted by this, which could result in a delay. You may wish to inform any recipients about this and that the tracking information for these parcels may be inaccurate.

We understand the inconvenience that this will cause and would like to apologise that we have not met the high standards we set ourselves on this occasion. We can assure you that the problem is now fixed and that any labels printed after 10am on the 1st June will not be affected.

Many thanks,

The Hermes Team

………………………………

 

the label had the correct address and name on it and the regional area code (sou) for Southampton.

so what does the bar code do?

why does the parcel take 10 days now when the barcode is wrong..everything else is good ?

Edited By Ian Parkin on 10/06/2020 10:29:21

[Dave HalfordParticipant @davehalford22513]

Posted by Ian Parkin on 10/06/2020 10:29:02:

This is what i received from my Hermes.

Dear customer,

We hope that this email finds you safe and well.

We’re writing to inform you that we have recently experienced a technical issue which resulted in barcodes not generating correctly.

This happened to a very small number of parcel labels printed between 2pm on Friday 29th May and 10am on Monday 1st June. As a result, there may be a delay in getting parcels to those identified recipients.

Our systems show that you sent one or more parcels with a label impacted by this, which could result in a delay. You may wish to inform any recipients about this and that the tracking information for these parcels may be inaccurate.

We understand the inconvenience that this will cause and would like to apologise that we have not met the high standards we set ourselves on this occasion. We can assure you that the problem is now fixed and that any labels printed after 10am on the 1st June will not be affected.

Many thanks,

The Hermes Team

………………………………

the label had the correct address and name on it and the regional area code (sou) for Southampton.

so what does the bar code do?

why does the parcel take 10 days now when the barcode is wrong..everything else is good ?

Edited By Ian Parkin on 10/06/2020 10:29:21

They use a standard warehouse barcode reader system to send stuff between hubs. Operative is given a barcode gun loaded with a pick for a lorry. It tells him where to go, bay, shelf etc. it all goes on the trolley, gets dumped on a pallet wrapped in acres of cling film, which goes on the lorry and so on.

Your postal address is only useful at the far end.

They only find your item with a duff barcode when the same bay, shelf gets allocated again and they find the space occupied.

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