I agree with Jason, it sounds like a heat issue. Some photos of the workpiece and the torch would help.
Is your torch a normal short plumbers one with tiny air holes around the base or is it the type with a large long tube about 16mm dia and 4 air mixing holes about 5 mm in dia near the base? The small type will only work for very small silver solder jobs, if at all for silver solder.
You do need far more heat for silver solder than for soft solder, and the bigger lump you are soldering the more heat you need.
If you can find some firebrick you can place them loose in a table shape with vertical walls behind, and silver solder the article in the resulting firebrick nest/hearth. This will concentrate the heat better.
Are you anywhere near Chesterfield? Keith Hale at 'CuP Alloys' there carries a full range of suitable torches and solder and writes in this forum frequently to help folks with soldering issues. If you took your job around to him I imagine you would get it sorted out quickly.
JD