Difficulty renewing subscription

[Glyn DaviesParticipant @glyndavies49417]

I received my subscription renewal reminder and rang the credit card hotline. I waited for about 15 minutes listening to the piped music before I gave up. Tried again a few times with the same result. Then tried to renew online, but the price offered was 25% more than that given in the reminder. Then posted a message in the online site but have yet to receive a reply. So after being a subscriber for the last 140 issues, I’ve given up.

 

Anyone else had the same experience?

[Glyn DaviesParticipant @glyndavies49417]

[Paul BoscottParticipant @paulboscott25817]

Sort of

 

I decided to subscribe to the MEW digital and paid on line 20/11/0 but am still waiting for the log in number to arrive i sent a where is it email 7/12/10 but as yet no reply

 

I am assuming they were all busy with the exhibition

 

Paul

[Bernard LaycockParticipant @bernardlaycock66604]

I had the same problem when I decided to subscribe to the digital issues. A phone call to the editor unscrambled the situation.

Bernard

[Aestus57Participant @aestus5782081]

I.ve had exactly the same problem as Paul, albeit 5 days later.  Still no reply to e-mail.

 

The subscription dept is a joke, but they’re having a laugh at our expense.

 

This is not the sort of thing our editor should have to get involved in.

 

Peter

[David Clark 13Participant @davidclark13]

Hi There

I have several subscription problems to sort.

I have direct contact with the subscripition house so problems can be sorted reasonably quickly.

However, I have been away at the show for 8 days and have only just got back so after I have finished the next Model Engineer and sorted throught over 600 emails, I will try to sort problems out.

regards David

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