While I am waiting for Parcelforce – agency driver to come and collect parcels for dispatch today, I am very much aware of the current delays in dispatch and delivery of goods.
Our local postal sorting office is working on reduced staff due to self-isolation, but they are still managing to collect from us as usual. Normally, low value parcels would be sent by 2nd class post. However, keeping in mind staff shortage throughout the country, we have been sending parcels by 1st class post, to include those which we would normally have sent by 2nd class, with the hope that the 1st class parcels still reach the receiving end faster than the 2nd class service.
Our normal collection driver from Parcelforce has gone into self-isolation from today for the next two weeks. The office at Parcelforce Leicester Depot is closed, but the collection and delivery system is operational. Today, I am waiting for the Parcelforce agency driver to come and collect. Could be here till 7pm…but not sure. From tomorrow, depending on how things develop at PF, to help them out, we will possibly deliver to the Parcelforce Leicester Depot, for which we have obtained permission.
TNT and Fedex are collecting as usual… so far.
Since we re-opened on Monday 13th April, we have caught up with processing and dispatch of most orders received until yesterday 19th April. We are working with two teams – one team working Monday, Wednesday, Friday, and another working Tuesday, Thursday, Saturday (full day).
On reviewing this mornings high volume of emails and telephone calls, I am aware that there are a certain number of customers who have failed to get their deliveries. I apologise for the delay. We at ARC are trying our best to process and dispatch orders as quickly as we can.
Ketan at ARC.