Cromwell customer service

[Dan CarterParticipant @dancarter89683]

[Dan CarterParticipant @dancarter89683]

Hi all,

Has anyone had dealings with Cromwell Tools ? I ordered some silver steel from them and received the wrong size and have been unable to contact them to sort it out.

No response to email (Thursday and Friday last week) and the "special" online customer service phone line doesn't get picked up (stayed in queue for 10 minutes gave up, tried a couple more times, gave up). I tried the main number, got a human but was then immediately transferred to the special non answering number.

I have given up now – they sent me a bigger size than ordered, so it is annoying but usable, but they have some decent stuff so wanted to know for future reference whether this is normal or some kind of aberration.

Regards,

Dan

[Michael Cox 1Participant @michaelcox1]

Hi Dan,

I have ordered things from Cromwell on several occasions and I have always had very good service. However, I usually order by going to their local outlet and then go back and collect the goods when they arrive in store. I have also ordered by contacting the local store over the phone and then collecting the items when they arrive.

I purchased an inverter welder from them via ebay and that transaction also worked well.

Mike

[Clive FosterParticipant @clivefoster55965]

Have dealt with them mail order a couple or three times. Fast delivery, correct items and no problems. Well thought of by folk I respect on other fora too so I imagine your experience is not typical.

Clive

[Tony Pratt 1Participant @tonypratt1]

Ordered a set of soft jaws for my 3 jaw chuck, arrived safely within 2 days, excellent service & the price is less that the secondhand offerings on Ebay.

Tony

[Raymond AndersonParticipant @raymondanderson34407]

Used them quite a few times, Never any problems,

[AjohnwParticipant @ajohnw51620]

I've heard 2nd hand that people with an account get a significant discount. I've bought a few things of them without any problems but I generally find alternate sources.

John

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[Dan CarterParticipant @dancarter89683]

OK, thanks all, will assume atypical and try them again some time.

Dan

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