Archive acccess problems

[chris hammertonParticipant @chrishammerton30410]

I have a recurring direct debit subscription to the digital version of ME&W so I should be able to get access to the archive. I have tried several times over the last week and keep getting the errror that the credentials are valid but there is no valid subscription.
This has worked in the past.
Has something gone wrong with the archive?

Can anyone help?

Chris

[JasonBModerator @jasonb]

Go to the bottom of Help/FAQs and use the subscriptions contact form and they should be able to sort you out. A few others have had the same problem in the past.

[chris hammertonParticipant @chrishammerton30410]

Thanks.

Query sent – fingers crossed

[chris hammertonParticipant @chrishammerton30410]

I sent to the contact form and got an automated reply
Your message has been received. Someone will get back to you soon.
this was on the 25 November but nothing has happened

Any other suggestions please?

I do need to get access

Chris

 

[JasonBModerator @jasonb]

I’ve emailed the contacts that I have at Kelsey and asked them to pass it on to whoever is meant to deal with these things.

[chris hammertonParticipant @chrishammerton30410]

Many thanks. Fingers crossed

[dhendleyKeymaster @dhendley]

Hi Chris, we are looking at this now – I’ll get back to you today

[Author]

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