Used Tracy and they are good, supplier A probably will last all day in business, there a lot of good suppliers but also a lot of rubbish ones, we soon find out who to trust

Be careful out there

Mick

Any mention of what the postal charges were from the two suppliers? Also was that 4 working day or ordered Friday sent Mon/Tue?

Don't see how you can make a comparison (a) the item/items was not the same and (b) supplier B did get your order wrong the first time !

Used to visit and buy from Tracey Tools when they were in Isleworth! Can't say when that was but it was a long while ago. Always been a pleasure to do business with and excellent VFM.

As Harry said … the comparison is not really valid as the products were totally different.

Item B was off the shelf … just pick and pack …. While Item A might have to be cut from a larger piece. (With all the set up that takes)

Delivery time cannot be compared on cost as both might have used different company's

Also assuming the order methods were the same … both via email or both by supplier order page!

Dave

If I was in business and my delivery courier took 5 days to deliver I would find a courier that companies use that deliver faster, it is a competitive world after all

Mick

I buy stuff from China from time to time,and it takes so long to get here that I tend to forget that I ordered it in the first place [grey cells degeneration] But then,out of the blue—Surprise,Surprise,my goods arrive and it,s like having another birthday. I can,t wait to open the pack to see what,s inside !

The thing is,they have never sent the wrong stuff ! Makes you wonder !

With my fading I have a 'Orders Pending' directory on my Outlook emails, just save the order confirmation to that, then delete it when the goods arrive.

Hi, small orders shouldn't be brushed aside over a larger order, they all should be dealt with in order of being received. I had a small order a couple of weeks back for just four toggle switches, which came from the USA. Postage was zero as I had spent the threshold to comply for it. The order was made on a Friday morning, by afternoon I was emailed to say estimated delivery would be by 2 pm the following Monday. The tracker said that they had arrived at East Midlands Airport at 10.00 pm on the Friday and they were delivered before 11.00 am the following Monday.

Regards Nick.

Edited By Nicholas Farr on 05/10/2018 21:23:33

Think of it this way ,

You are a steel merchant supplying materials for many industries and you are having a busy month , old mate rings up to order 10£ of brass bar and wants it posted . You have some large orders on floor to be sorted and during the day some more come in – we are not talking 10£ orders , more like 1000£ + and your customers want their materials yesterday and they are loyal customers that you have been dealing with for years . Your workers are busting their a@se to get the orders sorted and loaded , do you tell them to stop and sort out a 10£ order or put it aside until you have time to do it ? I know which one I would do ! There is a reason why many larger metal suppliers and a lot of other industries won’t do small orders – it’s simply not worth their while . I have had suppliers tell me that they will do small orders for pickup only but I will have to wait until they have time to put the order together and there us usually a cutting fee , sometimes the first cut is free but a fee for each cut after that usually cost a dollar or two . I once had a galvaniser knock back a car chassis I wanted done because to fit it in he would have to stop the production run they were doing and he won’t do that – I was more or less told to look elsewhere .

Everything I order takes at least three weeks to get here to rural Oz, whether it's coming from Sydney, the UK or US.

Consider yourself lucky.

Not that long ago, such ordering required reading the supplier's details in ME magazine back pages, writing them a query letter, waiting to get a reply or maybe even a catalogue in the mail, writing another letter placing your order, taking letter to post office and lining up to buy a postal money order to put in with the order, then waiting for the supplier to post the desired item back to you, hopefully without having to wait for it to be "back ordered".

Ebay has spoiled us all.