Second class digital subscription

[Tim OstleyParticipant @timostley22330]

It appears that there are two levels of digital subscriptions…..

When I bought my Ipad I obtained a digital subscription to MEW and have been happily reading the magazine ever since. I wanted to look up a back issue, went on to the ME/MEW web site and logged in to find I needed a subscription number for access. No problem I thought but I couldn't find a subscription number anywhere so 'phoned up the telephone number on the web site. I am then told that because the subscription was paid for via ITunes (try doing it any other way on an Ipad) I am not registered as a subscriber and cannot see any back issues.

This is ridiculous. Either you subscribe or you don't, how you pay for the subscription should be completely immaterial.

Has anyone else come across this and if so how was it sorted?

Tim

[Tim OstleyParticipant @timostley22330]

[John Stevenson 1Participant @johnstevenson1]

Welcome to the World of Apple.

BTW if anyone wants an Iphone 4S there is one in a field bordering the M1 at Shepshed.

[SteambuffParticipant @steambuff]

This has come up a few times in the past ….

The only solution is to cancel your current subscription (or wait for it to expire) and take a new one out through this Web Site.

Dave

[Tim OstleyParticipant @timostley22330]

John,

Yes I know all about the wonderful World of Apple but this is actually an ME / MEW issue. They must know that I have a subscription otherwise I wouldn't see the mag but they haven't joined that up to the rest of their site. All they need to do is to allocate a subscription number and everything would work just fine (and they must have a unique number from iTunes). I spend most of my time writing and specifying this sort of IT system and it really isn't rocket science.

Dave,

I guessed as much and have just cancelled the subscription which is supposed to run out tomorrow. I suppose the only bonus is I might get a free gift as a new subscriber!

Tim

[SteambuffParticipant @steambuff]

I think if you order through iTunes your contract is with PocketMags and not with ME/MEW … So ME/MEW may not know that you are a subscriber.

If you take a Digital only subscription with ME/MEW then you don't get a free gift. (Free gifts are only given for Paper or 'Paper+Digital' subs)

Dave

[JasonBModerator @jasonb]

itunes, news stand, pocketmags are all just like placing an order at your local newsagent or WHSmiths, they are not an actual subscription via MTM so you can't expect the benifits. Would help if it was made a bit clearer that the archive is only available with a MTM subscription though.

J

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