Parvalux motors – highly recommended.

[Billy BeanParticipant @billybean67480]

[Billy BeanParticipant @billybean67480]

My variable speed motor on the Unimat 3 failed after 13 months. Told by supplier out of warranty – new motor assy £275.

Contacted Parvalux and asked them if this was par for the course.

Please send back straight away for investigation.

Phone call from them advising new motor required due to faulty brushwhich had broken up and messed up the inside bits only these were special order 5000rpm motors, six week delay. Had it been a 4000rpm one then in stock and I could have had one immediately.

Somewhat disappointed I looked in the manual – top speed for turning was 4000rpm

Phone call to Parvalux advising the 4000rpm would be fine resolved the matter as wanted to use the lathe.

New motor arrived next day – that was six weeks ago,

Today, without warning, a parcel is delivered with a Parvalux label on it.

Inside a new 5000rpm motor .

Now that is what I call looking after the end user.

[Pete RimmerParticipant @peterimmer30576]

That's real customer service

[Harry WilkesParticipant @harrywilkes58467]

I have used Parvalux in my industrial life for many years and also found them to be a very professional outfit

H

[John Paton 1Participant @johnpaton1]

Me too – real people not a faceless call centre, very helpful and knowledgeable.

Years ago they put me onto a source of cheap inverter drives when they were unable to provide a suitable singe phase motor for my VSL. Since then I have been hooked on inverter VSDs and 3 phase motors as the preferred power source for my machines.

They also adapted the three phase feed drive motor on my Centec to run on single phase – the cost was surprisingly modest.

[peak4Participant @peak4]

Posted by John Paton 1 on 08/02/2018 22:13:35:

They also adapted the three phase feed drive motor on my Centec to run on single phase – the cost was surprisingly modest.

Would you mine letting me know the details of who you dealt with and the rough cost please.
I have a similar job to get resolved.

Cheers

Bill

[larry PhelanParticipant @larryphelan54019]

Such places are few and far between.

[Author]

Posts