For BTInternet Users: Safe Domain / Sender Lists?

For BTInternet Users: Safe Domain / Sender Lists?

This topic has 3 replies, 2 voices, and was last updated 1 March 2025 at 22:01 by Nigel Graham 2.

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26 February 2025 at 11:09 #786014
Nigel Graham 2
Participant
@nigelgraham2
I am asking here because obtaining simple answers to simple questions from BT’s “Help” site is virtually impossible. One obstrution and deflection after another! We can’t expect clear communications from a Tele-Communications company, now can we?.

Problems receiving messages from the Committee on my model-engineering club’s e-post round-robin. I may have accidentally blocked the sender’s legal domain when blocking an illegal sender using the same domain. I had to ask another member to relay an important message to me, and I am not sure if the originator will receive my direct reply he needs this week.

So… Does anyone know please, how to find and edit your Safe / Blocked Senders and Domains lists?

There are NO toolbar tabs beyond adding or blocking the immediate sender, and NO “Help” instructions for editing them.
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26 February 2025 at 13:18 #786092
Peter Cook 6
Participant
@petercook6
Does this help. How to white list in BT Email – Whitelist Guide

the section “Removing an email address from your blocked senders list” seems to be what you need.

Testing it on my account, to get to settings I needed to click the tiny down arrow alongside my mail address – top right corner – which got me to Profile, then click the Mail entry in the left hand column.

Hope this works for you.
28 February 2025 at 21:42 #786544
Nigel Graham 2
Participant
@nigelgraham2
Thankyou Peter.

Not yet done so but I will have a look…..

I think the problem is not an accidentally blocked name, but accidentally blocked domain! So that could stop many legitimate messages arriving
1 March 2025 at 22:01 #786740
Nigel Graham 2
Participant
@nigelgraham2
Thankyou – found it eventually, via the tiny, almost invisible arrow, not via “White List”. That didn’t work!

BT does not make anything simple !
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