Tracy Tools

[Paul KempParticipant @paulkemp46892]

Just a quick note, we are all quick to criticise when things go wrong but probably slower to praise when things go well!

So I would just like to thank Tracy Tools and publicise excellent customer service. I bought a couple of dies I needed at the Ally Pally show stand, or thought I had! Unfortunately when I got home I looked at them and they were not the thread I asked for. I took the view that it wasn't worth the postage considering the price to return them and would just order again, kicking myself for not checking them at the time. I called them yesterday to order the replacements and mentioned what had happened, this morning the correct ones arrived FOC.

Excellent service in my book especially as although I use them for all my tap, die, reamer and drill requirements I am not a massive customer, probably only making one or two orders a year. So well done TT and thank you very much.

Paul.

[Paul KempParticipant @paulkemp46892]

A1 service

[Andrew TinsleyParticipant @andrewtinsley63637]

I have also had similar customer service. I had a problem with a parting off tool holder. I rang them and next morning I had a replacement in the post. Told me not to bother returning the faulty holder.

I can't praise them too highly,

Andrew.

[Fowlers FuryParticipant @fowlersfury]

Agreed !
I ordered both a tap & die 3/8" x 32 M.E. for a one-off job & in carbon steel, as they were for cast iron.
Several teeth broke on the tap (tapping hole was adequate) so I emailed Tracy and simply asked for their comments.
A couple of days later I received a HSS tap AND die at no charge. At the next exhibition I made a point of thanking them on their stall. "No problem" was the response "we want to keep our customers happy".

[Adam MaraParticipant @adammara]

Yesterday, in urgent need of a 10.1mm drill bit, I ordered one from Tracy along with a few other drills and taps. The acknowledgement was timed at 14.05, arrived this morning in rural Lincolnshire at 8.40 am! Well done to Tracy Tools and Royal Mail!

[AJWParticipant @ajw]

I've always been a satisfied customer.

Alan

[EmgeeParticipant @emgee]

Tracy Tools are 1 of the longest established suppliers to industry and the modelling fraternity, I have always been a satisfied customer as have many thousands more, long may they continue to serve.

Emgee

[Thor 🇳🇴Participant @thor]

I have ordered taps and dies from Tracy Tools several times and I am very satisfied with the items I received.

Thor

[Boiler BriParticipant @boilerbri]

Ling time since i bought any taps and i still use the ones i bought and i am happy with them

Bri

[roy entwistleParticipant @royentwistle24699]

I always had the impression that they know what they are selling. Not just selling boxes like some other suppliers

I've always been satisfied.

Roy

[AdrianRParticipant @adrianr18614]

I cant say I have used them a lot but they have always been excellent.

When I was a much younger man I used to go to the shop in Dartmouth with my parents. Mum would go shopping leaving me and Dad to browse, it was a wonderful place.

I now have my first mill, and am going to buy my first milling cutters from TT at Doncaster next week.

[Peter SpinkParticipant @peterspink21088]

Posted by AdrianR on 03/05/2019 16:54:32:

When I was a much younger man I used to go to the shop in Dartmouth with my parents. Mum would go shopping leaving me and Dad to browse, it was a wonderful place.

When I was much younger, I visited their original shop in Isleworth many times!

I still have a lump of ground steel I purchased from them which I use as a surface plate.

Always been very happy with their quality and service

[Brian GParticipant @briang]

Ordered 3/16 BSW taps and die from them yesterday at 1 p,m, (I didn't pay for express delivery) and they just arrived in the post, 23 hours later.

Great service

Brian

[Nigel Graham 2Participant @nigelgraham2]

I've always been a very satisfied Tracy Tools customer!

I suspect the faulty ones are the rare things that can slip through almost anywhere.

Come to think of it I've always had good service from all our usual suppliers –

– and I can say a 5.5" dia X 1" billet of mild-steel doesn't half make a bang despite the corrugated cardboard wrapping, when posted through the letter box onto a hollow wooden floor!

[Brian GParticipant @briang]

Posted by Nigel Graham 2 on 04/05/2019 23:32:47:

…

– and I can say a 5.5" dia X 1" billet of mild-steel doesn't half make a bang despite the corrugated cardboard wrapping, when posted through the letter box onto a hollow wooden floor!

It would be even noisier in our house, the dog sleeps on the doormat.

Brian

[V8EngParticipant @v8eng]

I have purchased from Tracy Tools at exhibitions and always find them excellent to deal with.

We have a (wall mounted) metal external letterbox, it is amazing what delivery people manage to force in and how many problems occur trying to get the stuff out again.

Edited By V8Eng on 05/05/2019 19:45:48

[Author]

Posts