Ketan;
I applaud your loyalty to your Co & have no qualms with Arc Euro, in fact I have had a very good service from said co. re tools etc previously purchased, & will use them again as I find your prices very competative & delivery is v.good so no probs on that context. Re. my previous comment 'not bothered' I inferred that this was the case because at the exhibition there was a distinct lack of staff i.e only 'yourself' available, &, judging from visitor comments at the time, IIRC, 'where are the reps? I can only state my opinions as noted at that time, whilst I noted at the time the SX3 seemed a sturdy machine & I was of the intention of seriously looking to purchase one, the percentage of visitor comments & lack of 'availability' of your 'sales staff', & who it seems, by your own admission,'that you were the only one' were more inclined toward the CNC products on display & was very apparent.
In this present 'economic climate' everybody is looking toward making savings .. 'profit margins' as best they can, & as a 'MEW afficianado' I understand this aspect, but at the end of the day we are "amateurs" most of us cannot or do not look to 'production line technology' & can only afford 'manual machinery or second hand equipment, most of us look to constructing a 'Stuart 10' as a marvellous achievement, myself predominantly. My choice of other machinery was based on the aspect that there were 'more staff' who gave me more 'informative information' & could offer a better 'show deal that of Arc Euro..'at the time' other 'agents at the show provided at least 3 (IIRC)members of staff on hand at any point in time for customers queries..& they were inundated, myself included, in fact It was difficult to get close to a 'rep' to ask a question. Whlist I appreciate that Arc Euro purchase their machinery from the same companies albeit under a different colour dressing it would be appreciated , from my point of view, that more of your staff should have been on hand to offer advice & answers from prospective clients,if you do not have more staff available at these exhibitions (a major selling opportunity) again, that can only lead to the queston of 'are you bothered' May I quote..
"Regarding your question about 'negotiable' prices at shows, this is usually up to the seller. George mentioned earlier that he managed to get a package deal from Warco at the Harrogate show. On the other hand, we did not have a package deal for similar sized machines at that show, but it did not mean that I was 'not bothered', as per my earlier reply.
The position on price and deals changes from time to time. The deal that Clive may be referring to for an X3, was probably in September this year. There was another deal in October for various machines. There are no special deals or packages at present for the Super X3s. It is uncertain if and when price/package deals will be released for any machines from ARC.
ARC is not attending the show at Alexandra Palace next year. We are also uncertain if we will be attending the Harrogate show. However, you may be able to find deals at the show depending on which seller wishes to do what ever deal they want. Apart from ARC, at the Harrogate show you will probably find at least four dealers who you can talk to and review their range for your requirement".
'The above comment to me seems to 'infer' that.. ' if you don't like it you can lump it' !!!. … Could I be wrong?
Whilst I have/had no intention of besmirching Ketan or Arc Euro per se, if they want to maintain their standing in this competetive market then they should look at establising a higher profile at these high profile lucrative exhibitions & establish a more relevant & progressive marketing approach to todays clients… 'we the 'amateurs'.. not hi tech sales targets.
The above comments were made without malice or forethought of any intent whatsover to the aforementioned co.or personel,purely on the basis of personal observations at the time.. & I look forward to future dealings with Arc Euro trading Co.
Mmmmh… maybe OTT?
With respect
George