Bought a Linksys EA9500 wifi router from Amazon on Tuesday that finally arrived yesterday. Not cheap (but "only" £230 vs the RRP of £340!!!). Luckily I paid £2 extra to have it delivered "next day" – not sure what time zone they are living in but I had naively assumed they were talking about mine.
It plain refused to connect to the Domestic Manager's Samsung ultrabook despite it being a modern 2.5GHz / 5GHz device. It connected to the "guest" wifi but that only allows access to the internet and won't allow use of the printer. Nothing in the documentation tells you anything useful like that. The DM wasn't impressed last night and it cost me an hour or more of fruitless buggerage.
The box claims "3 year tech support" but the number they give in the booklet is an 0871 number charged at 10p/min. Finally found an 0330 number but after 55 minutes listening to them crowing about their award winning tech support service, I was losing the will to live. Finally, as I was preparing to return the thing, some guy answered and managed to get it going for me. Talk about last minute….
Linksys used to be a good outfit (part of Cisco) but it seems they were bought by Belkin and some smartass thrusting MBA has clearly spotted a means to reduce costs. I hope he got a large bonus out of it.
What a PITA that was.
Murray