MyTimeMedia Shop

[ChrisHParticipant @chrish]

Is it just me, or does everybody have a problem trying to talk to someone at MagsUK/MyTimeMedia's shop?

I have tried phoning them for days and days, each time I get put on hold/in a queue/listening to some lady asking me to please hold, but NEVER does anyone ever answer the phone.

I could understand it if it was just one day when they are busy, but everyday?

Not a good advert for their customer support.

Chris

[ChrisHParticipant @chrish]

[Neil WyattModerator @neilwyatt]

Hi Chris,

Sorry to hear you are having problems.

Can you confirm if you are tying to contact subscription customer services or Mags-UK's?

Mags-UK only look after back issues for us. Obviously if there is an issue with contacting them we would like to know.

Neil

[ChrisHParticipant @chrish]

Hi Neil,

I was trying to contact MagsUK, not the subscription service, re a back issue that I couldn't see listed in the shop or in 'back issues' previously, but later today found it in 'back issues' and ordered it.

OK, so sorted, problem over, but that's doesn't excuse them from seemingly never picking up the phone. No point in putting a phone number up if you're never going to answer it!

Chris

[R Johns 1Participant @rjohns1]

Got through very quickly on 26th (Saturday) to the subscription office. Not had to phone before to know what the normal response time is.

Elmo

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