I am in a similar situation, although mine was mostly my fault as instead of renewing I mistakenly took out a new Print and Digital subscription to MEW, which didn't work. Having informed the subs dept of my mistake that subscription has been disabled and I have been given a temporary subscription for two months so it can be sorted out.
We're into the third week now and still no further forward, so good luck!
Edited By Andrew Holdaway on 25/10/2016 22:02:59