Sorry, I've been emailing them. The website works fine, and I've received something I bought from them just a few days ago.
I have a phobia of using phones to talk to people I don't know, so really try and avoid phoning any company!
I seem to buy things from them every week and have visited them a number of times, no problems with them and I'm happy to still buy from them regularly, it's just no reply to emails! Usually they reply very quickly.