Connection between ARC and AUSEE M & T

[Ketan SwaliParticipant @ketanswali79440]

[Ketan SwaliParticipant @ketanswali79440]

Recently, we have been asked by several Australian customers if there is any connection between Arc and Ausee Machines and Tools in Australia. This question has come about mainly due to the advertisement which you can see on the right hand side column, just below or above Arcs advertisement.

The answer is yes, there is a connection. First connection is that we are both official distributors for SIEG machines. Next, Steven Tao – the person who runs Ausee Machines and Tools received some of his training at ARC, before starting this business in Melbourne in Australia.

Steven Tao is a New Zealand national, of Chinese origin. After his education and some work experience in Australia and New Zealand, he moved to Shanghai in the year 2010. For the next two and a half years he gained work experience in Shanghai, his last placement being at one of our main competitors export trading corporations – where he gained some good and bad habits, after which he joined us in the U.K. for work experience in the last quarter of 2013. Here, he gained experience of ARCs way of doing business – vastly different from his previous placement – some of which you may deem good or bad depending on your experience with ARC, learning all our systems, talking with our customers over the phone and in person, picking, packing, processing and dispatching orders.

The reason I mention the above, is to give assurances to customers who have asked us about Ausee Machines and Tools in Australia. Although Steven will operate in his own way, we are comfortable and confident that his operation will be based on the principals which he has learned at ARC. For those who are not sure because of Stevens competitive machine prices, we can say that he will give a good level of assistance and service. Although it is still early days, Steven has started to build a good range of spares, and he will continue to grow this area, as well as develop a range of accessories.

Soon, many Australian customers will be able to buy a range of 'Stevensons' products directly from Ausee M & T, as soon as Steven has paid his £2.00 to John Stevenson for selling rights. … We are aware that there is good interest in Australia for many of the Stevenson products which we sell, but shipping costs from U.K. are prohibitive. So, arrangements are in hand for bulk shipment to be sent to Ausee M & T in the near future, so soon, more Australian customers will be able to buy at a cheaper cost from Steven. We are also sending over a quantity of 7206B-2RS angular contact ball bearings, suitable for SIEG C2, C3, SC2, SC3, X2, SX2, SX2P headstock bearing change. Full articles showing these changes, including those written by Neil Wyatt for the MEW, which are currently shown on our website, will also be available on AUSEE M &T's website, with our permission.

If Australian customers wish to buy specific products which they find too expensive to buy from us directly due to our shipping costs, please pm me or send an email to me at ARC, or email to Steven via AUSEE M & T's website, and we will consider to supply. This idea only applies for heavier products, so please do not ask us to quote for general small items, small value orders. The current plan is to ship small batches of products by air courier to AUSEE M &T, which in turn will be sold by them within the Australia and New Zealand market. Although this will be more expensive than current U.K. pricing, we hope that for unique products, it will be cheaper then an individual placing an order directly onto ARC, from Australia. Australian customers are still always welcome to buy from us directly.

We hope that our Australian customers will also support Ausee M & T and give Steven an opportunity to serve them.

Ketan at ARC.

[John Stevenson 1Participant @johnstevenson1]

So that's £4.00 now ?

[Bill PudneyParticipant @billpudney37759]

I recently bought some stuff from Ausee and was impressed with their customer service. When my order arrived with a copy of their catalogue, I wondered if there was a Arc Euro/Ausee connection, and there is!!

So now I'm a happy customer of both ArcEuro and Ausee

cheers

Bill

[Danny M2ZParticipant @dannym2z]

What a blatant example of business promotion. Ausee M & T does not appear on a Google search, just Austrian lakes and herbal remedies etc. Now why would a bloke pay for double shipping and handling from China – U.K. – Oz when the same items can be obtained directly from the country of origin, which is, incidentally, much closer to Oz and arrives usually within a week at a very competitive price. Nothing against ARC, they keep a lot of people happy – in Europe. They also answer most of my queries promptly, but the shipping is the killer, so I fail to understand how shipping an item twice around the world would make it cheaper in Oz? Good luck to the new 'local' supplier, if I could find their website I might even give them a try.

* Danny M *

[John Stevenson 1Participant @johnstevenson1]

Posted by Danny M2Z on 01/12/2013 08:48:09:

Good luck to the new 'local' supplier, if I could find their website I might even give them a try.

* Danny M *

??? Try clicking on their website advert on the right which takes you to **LINK**

A Google of ausee machines gets this post No# 1 and their website No#3

[Ketan SwaliParticipant @ketanswali79440]

Hi Danny, yes it is a blatant example of business promotion.

As mentioned earlier, this has come about due to the questions we received about our connection with Ausee M & T.

Yes I am trying to help a start up business, in the same way as I received help from the model engineering crowd some 13 years ago when I came into this business, be it from other business friends as well as well wishers who were our first customers and who later became long terms friends.

You are absolutely right that google search fails to bring up positive results. This is to be expected for a new business under six months old. Unfortunately for Ausee M & T, Seven also has a crap Australian website designer who is a real PITA, but then again, he is working on a budget. Hence to start improving his exposure, Ausee M & T is advertising on here as well as through an Australian model engineering magazine to build up their exposure. Their website is http://www.ausee.com.au and if you click on the advert link on the right hand side of this page, it will take you to their website.

As you said, some Australian customers have raised queries with us regarding purchase of SIEG machines in Australia, through Ausee M & T, because most of their prices are cheaper than any other Australian dealer. Also, they question the after sales spares availability. Hence the clarification which I gave in my opening post.

Regarding the availability of Stevensons products, customer in OZ cannot buy them directly from China, at present. And yes, shipping costs from us are expensive. In comparison to U.K./Europe, he Oz market is relatively small, so, it still makes sense for Ausee M & T to buy bulk through us and re-sell in Oz. If once his buying power increases for selected accessories, perhaps he will buy direct from China and offer for re-sell, unless some clever person from China gets to S***bay first to offer these even cheaper with S***pal payment . Of course the customer has always got that choice. If you re-read my post, you will see that I made reference to specific/unique products. Rest I am sure that customers will always chose to buy what they want from the place of their choice.

Regardless of this development, and even with our expensive carriage, we are still extremely grateful for the custom we receive from our Australian customers. We do get good business from the Australian market, and it is still my belief that we could reach more customers, if we could offer an even better competitive option, as per our suggestion, through Ausee M & T. It is early days, so we wait and see.

Ketan at ARC.

[Sub MandrelParticipant @submandrel]

Best of luck to Steven, if he follows your example he has every chance of doing well.

Keep saving John…

Neil

[Danny M2ZParticipant @dannym2z]

G'day.

Found the Ausee website, thanks.

I don't usually see the ads down the right hand side, as I set the browser to 'narrow' with the right side cropped to just display the messages. This is because the constant flickering of some ads is an annoying distraction. I understand that advertisers pay for the website, but if I am looking for a particular item, I search for it when required.

Given that, sometimes, maybe about once a week, I make the window full size just to see what new is on offer.

Regards from the land of the kangaroo

* Danny M *

[Steven Tao 2Participant @steventao2]

Thanks everyone for your kind comments.

I would like to take this occasion to thank Ketan and Arc, Ketan's selfless support means a lot to Ausee.

[John Stevenson 1Participant @johnstevenson1]

Don't forget my £2.00

[Steven Tao 2Participant @steventao2]

Posted by John Stevenson on 02/12/2013 09:51:50:

Don't forget my £2.00

[michael howarth 1Participant @michaelhowarth1]

We have used Ausee to supply a lathe for our grandson in Perth WA, for Christmas. As with others we suspected a "link" between Ausee and Arc Euro and telephoned Arc. Their subsequent recommendation gave us more confidence in proceeding with a blind transaction 10,000 miles away. The lathe has been delivered and believe it or not, my daughter is trying to work out a way of wrapping it up for Christmas!

Mick

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