i would avoid clarkes like the plague, ok im only running a cmd10, its enough for my needs, however the clarkes service is absolutly abysmal, new mill, week old the power fails, its not the fuse, takes it back to be told engineers will need to look at it two weeks min, explode time and after quoting goods not fit for the purpose im offered a replacement, fine so few weeks later im noticing the fine feed/coarse feed being a problem but hey i can cope, as i have been sold the 2mt collet set im using those, im starting to notice the hole in the spindle is wearing fast were you fit the locking bar, gets a multi collet chuck from toolco and end of problem, or so i thought, comes time to take the chuck out and fit the drill chuck, hole in spindle aint going to take it and like puty the metal gives way as im trying to lock it while i undo the drawbar, rings machine mart, oh no its over six months old we cant exchange it, will have to be seen by an engineer who will either repair or replace, arranges to meet engineer in shop, he arives and then just walks out the shop and hes gone, at moment im limping so cant move fast,so asks counter whats happening,oh hes taken it away to examine it, get back to us in two weeks to see what needs doing, not impressed as the problem is perfectly viewable to a myopic snail i demand to know who i complain to, machine mart customer services, female on other end obviously reading from a sheet and i may as well have rung the speaking clock, so i ask who i can take this further with to be told this is it, phone down and starts banging emails out about crap customer services and totally unaceptable engineer repair times, must have hit a button with someone because i get a call the following day, its been hiked and the machine will be sorted the following day, picked up the machine the following day repaired, staff could not believe it had happened and said they had been expecting two – six weeks !!!! they were aware the proverbial had hit the fan and the parts were couriered up soonest, totally unheard of apparently and when i mentioned emails i had sent said they have heard people screaming at customer services and threatening all to no avail, im poss in the market to replace my lathe soon, the experiences with machine mart/clarkes has totally put paid to me dealing with them for one
Edited By mike adkins 4 on 16/06/2012 02:24:56