RENEWING AND MANAGING YOUR SUBSCRIPTIONS ON LINE

RENEWING AND MANAGING YOUR SUBSCRIPTIONS ON LINE

This topic has 5 replies, 3 voices, and was last updated 14 April 2016 at 14:59 by Neil Wyatt.

Viewing 6 posts - 1 through 6 (of 6 total)

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9 April 2016 at 19:15 #233923
Neil Wyatt
Moderator
@neilwyatt
A lot of people are having problems with the online subscription service.

Almost every time this is because they are trying to log in using their forum email and password.

THIS WILL NOT WORK!

The forum is not set up to be secure for financial transactions, so the subscription website is a separate secure site (HTTPS).

Go to:

https://me.secureorder.co.uk/index.php

**LINK**

and click 'your account' at the top of the page if you are an existing subscriber.

You need to tick the 'I have not got a password' box the first time you use it, and set up a new online account.

I recommend that you use a different password for the two sites.

This is for to protect your payment details, so please do not ask for us to combine the two sites/log ons.

Neil

Edited By Neil Wyatt on 09/04/2016 19:16:03
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9 April 2016 at 19:15 #38344
Neil Wyatt
Moderator
@neilwyatt
Please read this.
10 April 2016 at 10:24 #233976
mechman48
Participant
@mechman48
FWIW… I called MTM subs tel # on renewal letter & renewed by card over the phone, everything went through all ok for digi' & hard copies.

George.
10 April 2016 at 15:16 #234023
Mike Bondarczuk
Participant
@mikebondarczuk27171
Having read of all the problems with renewing a subscription on line I also went the telephone route and credit card for payment and all went very well, with one exception.

Even though the renewal notice gave a deadline for renewing with no loss of delivery of magazine, and I still had two days left before the close date, I have been informed that issue 240 was the last one on the old subscription and issue 243 will be the first one on my renewal.

Is there a fix to this or do I have to haunt W.H.Smith for two issues to maintain the chronology.

Mike
10 April 2016 at 16:43 #234030
Neil Wyatt
Moderator
@neilwyatt
Posted by Mike Bondarczuk on 10/04/2016 15:16:51:

Is there a fix to this or do I have to haunt W.H.Smith for two issues to maintain the chronology.

Yes!

Email me with full details and stressing that you renewed before the deadline.

Neil

neil.wyatt@mytimemedia.com
14 April 2016 at 14:59 #234603
Neil Wyatt
Moderator
@neilwyatt
I'm bumping this as I am had another user of the site get in touch with me having a password problem.

The new website was set up in October 2015 so a fifteen-year old password from any old system will not work.

You can still renew by 'phone if you don't want to set up a new online account.

Neil
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