RDG Tools not responding

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RDG Tools not responding

This topic has 8 replies, 6 voices, and was last updated 10 October 2022 at 19:30 by Bob Unitt 1.

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10 October 2022 at 13:52 #616793
Bob Unitt 1
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@bobunitt1
Anyone know what's happening with RDG tools ? I was part-way through a very helpful email exchange with them a couple of weeks ago, which went dead. I then tried contacting them through their web-page 'Contact us' link but got no response, and they don't seem to be answering their phone.
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10 October 2022 at 13:52 #28872
Bob Unitt 1
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@bobunitt1
10 October 2022 at 14:30 #616795
JA
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@ja
Busy, probably.

It is three days before the Midland show opens and they have a large stand. That is before you consider Myford.

JA
10 October 2022 at 15:11 #616796
Steve Neighbour
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@steveneighbour43428
Do they normal offer 'show prices' – I have a few bits I'd like to get but wondered if it was worth waiting ?
10 October 2022 at 16:03 #616800
Bob Unitt 1
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@bobunitt1
Posted by JA on 10/10/2022 14:30:53:

Busy, probably.

It is three days before the Midland show opens and they have a large stand. That is before you consider Myford.

JA

That might explain why they're not answering the phone now, but the first 'loss of communication' happened on Sept 22.
10 October 2022 at 16:39 #616805
Dr. MC Black
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@dr-mcblack73214
RDG sent me a discount code when I last ordered.

Would it be immoral to send it to any subscriber who contacts me, off list?

MC
10 October 2022 at 17:20 #616810
Oldiron
Participant
@oldiron
Posted by Dr. MC Black on 10/10/2022 16:39:37:

RDG sent me a discount code when I last ordered.

Would it be immoral to send it to any subscriber who contacts me, off list?

MC

Most times you get a blue 5% discount card on purchases. This can be used almost indefinitely on later purchases.

I have been using mine for about 5 years. Not sure if it is transferable.

regards
10 October 2022 at 18:58 #616819
Bill Phinn
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@billphinn90025
Posted by Bob Unitt 1 on 10/10/2022 13:52:44:

Anyone know what's happening with RDG tools ? I was part-way through a very helpful email exchange with them a couple of weeks ago, which went dead. I then tried contacting them through their web-page 'Contact us' link but got no response, and they don't seem to be answering their phone.

I asked them a question about the availability of an item in an email last night, and I got a message this morning saying it wasn't in stock.

An "email exchange" sounds more time-consuming; was the seller likely to feel he had a high probability of getting a worthwhile order out of it ultimately?
10 October 2022 at 19:30 #616824
Bob Unitt 1
Participant
@bobunitt1
Posted by Bill Phinn on 10/10/2022 18:58:01:

An "email exchange" sounds more time-consuming; was the seller likely to feel he had a high probability of getting a worthwhile order out of it ultimately?

I asked a question about a product and they came back with a very comprehensive answer, including a sketch showing dimensions. There was one dimension missing, which I needed to make sure my intended purchase was compatible with the rest of my equipment. At first I thought that my email might have been spam-trapped, as it contained an attachment. I contacted them again through the web-page to ask if they'd received it, but I received no reply.

I'm not impressed, and unlikely to buy from them again – so they'll be getting no 'worthwhile orders' from me if I need anything really expensive in the future.
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