On-line subscription renewal.

[JasonBModerator @jasonb]

Posted by JasonB on 05/07/2017 08:27:58:

Just another thought John, you say you clicked "continuous Credit/debit card" did you do this last time? as I think that option may automatically take the money from your card each year and that could be what is confusing things. In other words you are trying to pay agian when it is not needed.

As I said earlier the "system" may be trying to renew your 2year sub automatically and that could be the £100

[John McNamaraParticipant @johnmcnamara74883]

Hi Jason

From Memory that option was not available last year?
My receipt was for one year and I was given the renew price which is a little cheaper. so it appeared to know about me renewing?

Anyway the back office will have to look into it and correct any anomaly. I did not renew for two years only one.

All this was started when I was sent a renew reminder email that did not work.

regards
John

[JasonBModerator @jasonb]

John, it is not worth asking here for the back office (or any of the subs department) to look into things as they don't follow the forum you need to contact them.

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