Hi Tony,
I would like to pick-up on a few points you made.
I understand that the product was faulty and you got a refund from Chronos.
There are some presumptions which are made which I would like to address:
- You state: "I assume these are purchased in quantity with no chance of return so I have some sympathy with their predicament. They may have a channel for feedback to Soba but a replacement wasn't offered.
- They are cheap so some shortcomings are to be expected, I'm not sure where Soba manufacture but it wont be in the midlands that's for sure.
- I have put the cost of return postage down to experience."
My response: If the product was faultly, Chronos could get compensation from their supplier. They are not that cheap. They are made in India by Soba or one of its sub-contractors. About 12 years ago, two U.K. suppliers (not ARC), had exactly the same problem with the same product, 'Made in the U.K.' which were made and sold for use on Myford and Boxford direct nose mount.
If the testing was done correctly by you, which from what you suggest was conducted correctly – inside the female ER32 taper (rather than any outside reference), and if Chronos said to you that it is faulty, then you have grounds for asking for refund of the return postage. However, this is a matter between you and Chronos.
Around 12 to 13 years ago, we were considering the direct nose mount, but were directly against the idea by our adviser, the late John Stevenson. His reasoning was that if the lathe spindle register and thread were damaged or worn, this could effect the accuracy of a directly mounted ER system. At the same time, we were coming across some direct mount ER chucks, 'Made in England', which were faulty, as reported to us by certain customers who had perfectly good lathe spindles. I do not know who was making them.
As a result, ARC decided to consider and develop the backplate with separate ER lathe collect chuck arrangement. If there were any inaccuracies with the spindle, these would be 'taken out' for want of word, when the backplate was turned to the correct register to accomodate the ER lathe collet chuck. Turning of the register has to be done on the lathe to which the lathe collet chuck is to be fitted.
ARC logs faulty goods returned. If we find three faulty products returned to us in a short period of time from three different customers, we pull the products from sale, check the batch, and decide how we wish to proceed. i.e. – scrap the product, or depending on the accuracy/fault – sell it in clearance specifying the fault/accuracy eg. uncoated/coated drill bits, and claim the compensation directly or in kind from our supplier. This process can take long but it is a matter to resolve between us and our suppliers.
- You state: "I perhaps should have left it alone when they said no TIR figure was available…
- I've always avoided this stuff and shall certainly avoid it like the plague it the future….
- I'm sure lots of customers are happy with their purchase but just like some of the cheap new lathes you get what you pay for….
My response: The fact that no TIR figures were available, does not mean that ALL cheap products should be avoided. ARC does not quote TIR figures, for various reasons, to include how a product is checked for TIR, and under what conditions. Similar statement applies to lathes/mills. ARC considers certificates supplied with machines by some suppliers to be of very little relevance. We simply don't want to get into a discussion/argument with a customer over it. We deal with each product fault/customer on a specific case by case. It is not a cop out.
Although it does depend on where you buy your product from, and not all cheaper Indian or Chinese product are crap. It is sad you had poor experience with your purchase from Chronos. Equally, Chronos does sell good products, to include some Soba branded products – eg. SOBA parallel test bars which are (currently) better then other U.K. suppliers, with which many have had satisfactory experience.
I guess the idea needs to be product related/product specific, followed by who the supplier experience is, and finally the country of origin. So I would request you to re-consider your blanket presumptions. Just as not everything cheap is crap, not everything expensive is good value for money. This statement applies to us, Chronos as well as some of the well known U.K. suppliers to the hobby. At the same time, I do understand and respect your views, keeping in mind the fact that the issue of quality and accuracy will be variable and product specific.
Enjoy the hobby
and good luck with which ever direction you choose to follow.
Ketan at ARC.