Robin
Basic operation of a camlock system requires the pins to be sufficiently loose on the threads so that the lock can firstly pull the pin back then force it sideways against the bore in the spindle end jamming everything up nice and tight.
A lock jammed like yours is likely due to the pin being pushed sideways against the wall of the bore before the cam has moved far enough to complete the pull back.
Its possible that exerting force in the unlocking direction whilst thumping the backplate sideways more or less opposite the pin will generate enough vibrations to let things slowly release. Trouble is the loose fit of the pin in the thread makes for very inefficient vibration transfer.
Hitting the face of the chuck will do nothing, it may well make things worse and is, in any case bad practice despite being advocated by many experts as a way of releasing a tight chuck. Hitting something held in chuck jaws will not help either.
If its irremediably jammed the chuck will have to be removed from the backplate and the pin cut out by holesawing or similar techniques so it can be directly attacked by twisting and pulling. Probably just fall out then!
Lathe spindles have been ruined by ill thought out attempts to remove stuck pins!
Personally I'd be on the phone to Chester first thing Monday and tell them to replace the whole thing sharpish.
But I'm old enough, ugly enough and grumpy enough to be well past trying to sort something faulty from new.
Although it appears to be a simple issue camlock problems are anything but minor. The whole accuracy and safety of the machine depends on the chuck fitting working properly.
Clive