arc euro trade email

[ronan walshParticipant @ronanwalsh98054]

Hello

Does anyone have a direct email address for Arc euro trade please ? I am attempting to contatct them via their silly online form and it does not work. A direct email would help.

[ronan walshParticipant @ronanwalsh98054]

[mechman48Participant @mechman48]

Ronan try this…

… information@arceurotrade.co.uk

George.

[Adam MaraParticipant @adammara]

The order email is

order@arceurotrade.co.uk

if that helps.

[I.M. OUTAHEREParticipant @i-m-outahere]

Might be an idea to let them know there is an issue with that part of the website .

[JasonBModerator @jasonb]

I sent ARC an e-mail via their site this morning and it worked fine, reply said they had checked it having seen the post and had also got plenty of e-mails overnight so have to presume it is a user issue.

[ronan walshParticipant @ronanwalsh98054]

I tried last night, filling in all the boxes with an orange asterix, and at the end clicked the "I am not a robot" box, and then it reset itself. I will try again now.

[ronan walshParticipant @ronanwalsh98054]

Just tried twice now, no luck. With all the "required" boxes filled in, the ones with an orange asterix, the i am not a robot box ticked, and send message clicked after that, the page snaps back to the top showing "* required". All boxes are filled in though, so i do not know what else it wants from me ! Copy of my passport and inside leg measurement maybe ?

Edited By ronan walsh on 08/06/2018 15:25:51

[Frances IoMParticipant @francesiom58905]

what browser are you using, the latest Firefox seems more fussy than earlier versions – sounds rather like a javascript problem – looking at the source it accesses several sites for various bits of javascript code – it may well be worthwhile refreshing any cache just in case you have an old version of one of these components

[Old SchoolParticipant @oldschool]

Why don't you just phone them and ask for an email address instead of moaning on here.

[Ketan SwaliParticipant @ketanswali79440]

Hi Ronan,

Sorry to read you are having difficulty contacting us using the form on our website.

I tried it in the morning when I read your message, using Safari, and I tried it now using Firefox, Chrome, Edge, and all the messages are coming through. Similarly, messages sent by others overnight and throughout today by others using the same form have been coming through without difficulty.

I am unable to explain why you are experiencing a problem, but you are welcome to send a message directly to information@arceurotrade.co.uk , or call us during our normal working hours. On Fridays, we close at 4p.m.

Again, apologies for the inconvenience.

Ketan at ARC.

[Enough!Participant @enough]

Posted by Old School on 08/06/2018 15:43:09:

Why don't you just phone them and ask for an email address instead of moaning on here.

Why don't you just move onto the next thread if you don't like this one?

[JasonBModerator @jasonb]

The e-mail address is also on the ARC catalogue cover, something every self respecting model engineer should have

Or if you slip me a fiver I can let you have Ketan's personal e-mail.

[Enough!Participant @enough]

Posted by ronan walsh on 08/06/2018 15:05:13:

…….. clicked the "I am not a robot" box ……..

Oh gawd – do they have one of those now. Do they also force you to click on the idiot picture boxes too (does a part of a car antenna in a frame count as a car for that frame) ? If so time for me at least to move on.

[Old SchoolParticipant @oldschool]

I like posts that are constructive, entertaining etc, so I moved on after a bit of advice.

[ronan walshParticipant @ronanwalsh98054]

Posted by Old School on 08/06/2018 15:43:09:

Why don't you just phone them and ask for an email address instead of moaning on here.

I have a severe speech impediment, that makes using the phone difficult, but thank you for your kind advice, must remember never to ask for help here again, from you anyway.

[ronan walshParticipant @ronanwalsh98054]

Posted by Ketan Swali on 08/06/2018 16:26:00:

Hi Ronan,

Sorry to read you are having difficulty contacting us using the form on our website.

I tried it in the morning when I read your message, using Safari, and I tried it now using Firefox, Chrome, Edge, and all the messages are coming through. Similarly, messages sent by others overnight and throughout today by others using the same form have been coming through without difficulty.

I am unable to explain why you are experiencing a problem, but you are welcome to send a message directly to information@arceurotrade.co.uk , or call us during our normal working hours. On Fridays, we close at 4p.m.

Again, apologies for the inconvenience.

Ketan at ARC.

No real inconvenience Ketan, just odd it won't work for me. Anyway, you are the very person i wanted to talk to. I am overhauling a bridgeport 2j varispeed head, and i am not happy with the state of the spindle bearings.

Doing a google search of the subject, i came across a thread on this very forum, in which you say your company can supply a quality Japanese made bearing of the exact spec needed for this application, that were substancially cheaper than the replacement bearings from bridgeport etc.

As the thread was about 5 years old, i wanted to ask if you can still supply these bearings, how much they cost, delivery etc.

No particular rush on my end, but if you could get back to me that would be excellent.

[ronan walshParticipant @ronanwalsh98054]

Posted by JasonB on 08/06/2018 16:37:13:

The e-mail address is also on the ARC catalogue cover, something every self respecting model engineer should have

Or if you slip me a fiver I can let you have Ketan's personal e-mail.

I had several ARC catalogues, but they seem to walk in this house for some reason. Anyway browsing online is as much fun.

[David Standing 1Participant @davidstanding1]

Posted by ronan walsh on 08/06/2018 17:21:48:

Posted by Old School on 08/06/2018 15:43:09:

Why don't you just phone them and ask for an email address instead of moaning on here.

I have a severe speech impediment, that makes using the phone difficult, but thank you for your kind advice, must remember never to ask for help here again, from you anyway.

Feel free to carry on asking for help, 99.9% of the time you will get sensible rather than blunt and unhelpful replies

I didn't view you as moaning, and I hate webmail forms too – you never know if they have got there, or what email address they go to.

[Ketan SwaliParticipant @ketanswali79440]

Hi Ronan,

On the subject of bearings for the Bridgeport, i had the same question a few days ago from someone else. I think this is the post you were referring to from 2015, from this thread :

**LINK**

———————————————————————————-

Posted by Muzzer on 17/02/2015 23:30:42:

These boys seem to be one of the main suppliers in the States for BP parts. It's helpful to know that "ABEC7" refers to the level of precision – I've learned something useful today!

The ABEC7 bearing kit seems to be $325 from them and there's a vid showing how to fit them. Can't say I'm massively impressed by the state of their workshop and their advice for setting the nut is "knock it pretty tight". Presumably that's a technical term. I love the way he "cleans" his hands at 4:55! I'm not convinced Ron Dennis would offer him a job.

All in all, it doesn't look too tricky if you can figure out how to drive the bearings on and off. I'd love to hear how you get on.

Murray

Hi Murray,

Americans like ANSI, and Europeans like ISO. So, ANSI ABEC7 = ISO P4.

Most common contact angle for match pair super precision angular contact bearings is 15 Deg. which is designated by the letter 'C' after the bearing number.

So, if JS is correct about what was fitted to the original Bridgeport, '7207CTRDULP4', then the letter C in this code means 15 Deg. contact angle, DU = duplex matched pair, L = suitable for light preload, P4 = ABEC7 precision.

NACHI – JAPAN price for the match pair 7207CDUP4 = same as above reference number = RHP/NSK reference number for the above = or better than SKF quality….probably…, currently GBP115.00 including VAT, delivered U.K. Mainland for the NACHI brand.

In the super precision match pair world, SKF by brand is 'less regarded with desirability' than others….in our opinion.

Ketan at ARC

Edited for clarification of brands/quality, and price indication specifically for NACHI brand at time of writing.

Edited By Ketan Swali on 18/02/2015 12:04:04

Edited By Ketan Swali on 18/02/2015 12:06:38

—————————————————————————————————————-

If so, then I was going to direct you to Simply Bearings or Bearing Boys for NACHI 7207CDUP4 (match pair), however, I was unable to get a clear cross reference whilst surfing their site. We have stopped offering a service to procure bearings which are outside our range. So, in the first instance, I would suggest you do a search to see if you can find them from a reputable U.K. general bearing stockist. If by Monday you fail to find them, at a suitable price, please email me on information@arceurotrade.co.uk and I will speak with my NACHI trade supplier and find price and availability for you.

Ketan at ARC.

[mark costello 1Participant @markcostello1]

I have a Colchester Triumph do You have bearings for it.Around the above price for Bridgeport bearings would be greatly appreciated.

[Ketan SwaliParticipant @ketanswali79440]

Posted by David Standing 1 on 08/06/2018 18:05:34:

I didn't view you as moaning, and I hate webmail forms too – you never know if they have got there, or what email address they go to.

Hi David,

Originally, we had our email address on our site. Over the years as our site grew, automated bots searched it for contact email address, which in turn was being used to send spam traffic. So we had to remove the email address from the site.

This by itself was not enough, and such bots were still finding a way to use the contact area to get messages through, some of which had attachments which raised further security issues, which could effect our customers as well as us. To lower the risk, we had to introduce the much loved 'I am not a robot' box. I admit that it is not the best solution, but it does serve a purpose. If we find a better solution which can be implemented by our shop provider, we will use it.

Until then, we can only apologise for the inconvenience.

Ketan at ARC.

[Ketan SwaliParticipant @ketanswali79440]

Posted by mark costello 1 on 08/06/2018 18:54:43:

I have a Colchester Triumph do You have bearings for it.Around the above price for Bridgeport bearings would be greatly appreciated.

If you know the bearing numbers… or, …. Oh Dear, no idea, dont know

Ketan at ARC.

[Frank.N StormParticipant @frank-nstorm18349]

Posted by Ketan Swali on 08/06/2018 18:57:17:

Originally, we had our email address on our site. Over the years as our site grew, automated bots searched it for contact email address, which in turn was being used to send spam traffic. So we had to remove the email address from the site.

Ketan at ARC.

Quite funny, when we can see at least 3 posts here (one even from you) with the email addresses in full.

Does that mean we don't have to be afraid from bots nowadays?

Regards,

Frank

[Ketan SwaliParticipant @ketanswali79440]

Hi Frank,

By mentioning the email address in a thread, I believe that the risk of bot attacks/or bot email harvesting is still there, but less, hopefully.

On a shopping site such as ARCs, bots are looking to do specific damage/harvesting/planting of viruses, via various methods, one of which is by using the Contact page. After introducing the measures which we did, negative bot activity through this channel reduced.

Ketan at ARC

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