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Access to Back issues?

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Peter Bell22/01/2010 13:28:26
372 forum posts
164 photos

I have recently subscribed to MEW, updated my profile with the number supplied, saved the settings but cannot access the back issues.
What am I dong wrong?
David Clark 122/01/2010 14:09:47
3357 forum posts
112 photos
10 articles
Hi There
Either your surname is incorrect on the database or your subs number is incorrect.
Check the spelling of you surname against any documentation received from Myhobbystore.
Occaisionally it gets entered incorrectly although Bell should not cause a problem.
Also check your subs number is correct.
you can find this on your envelope or documentation.
If still no joy get back to me.
regards David
Peter Bell22/01/2010 17:06:34
372 forum posts
164 photos
Thanks, checked all of these were and ok. Money has gone from credit card account so the payment side looks ok. Still no luck!
The only communication I have received is an e-mail, am I just being too hasty?
Regards  Peter
David Clark 123/01/2010 12:56:19
3357 forum posts
112 photos
10 articles
There are 2 MEW boxes on the "my details" page, one for the MEW sub and one for the MEW (Digital) sub which is the archive. He'd put his number into the wrong box. I just moved the number into the correct box and it works.

Maybe we need to try to make it more obvious which product is which.

regards David
Peter Bell23/01/2010 21:32:13
372 forum posts
164 photos
Thanks Dave---I knew it had to be something simple! Must admit for some reason I did not really associate "digital" with back issues.
What does the other box do give access to subscriber content only? Not really sure why it is there but if something had said "back issues" I am sure I would have found it!
Cheers Peter
Fred Miller25/01/2010 05:46:48
19 forum posts
David.       I wish you could come up with something for me to get into "back issues" I have been trying since about last  September but still no luck.  FRED  
Geoff Anstey29/01/2010 00:54:52
4 forum posts
      I too have recently recieved a subscription as a gift to the Digital MEWS. Similar to Peter Bell I am unable to access the back issues. I have entered the 'reference number' recieved in an e-mail in the 'Model Engineers' Workshop (Digital)' box and and saved this profile.
      Has my account been activated?
David Clark 129/01/2010 10:42:01
3357 forum posts
112 photos
10 articles
Hi Geoff
You are not on the database.
Did you pay for the subscription yourself?
If no, the email and account would be incorrect.
Email me direct.
regards David
Geoff Anstey29/01/2010 10:55:14
4 forum posts
           The gift option was used with my name as the receipient. The e-mail address used by the card holder was my e-mail.
David Clark 129/01/2010 10:59:23
3357 forum posts
112 photos
10 articles
Hi There
Sorted now. You can access issues.
Found out why.
Probably our fault.
Will email you direct.
regards david
Geoff Anstey29/01/2010 11:23:05
4 forum posts
Thanks for the fast response, Yes every thing seems to be OK now..... I only have 120 issues to go

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