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Extra Royal Mail Delivery Charges

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Alistair Robertson 128/05/2022 16:36:49
147 forum posts
6 photos

Hi, All.

I got a card through my letterbox saying I needed to pay an extra £1.50 to get a small packet delivered as "The sender didn't pay the full postage".

I paid on-line and the packet was delivered with the Post Office generated label showing the correct charge for the weight and size of the package had been paid. Next day I visited my Royal Mail delivery office and asked for an explanation of the extra charge when I was told that, yes the extra charge was wrong but it couldn't be refunded as there was no mechanism to challenge an incorrect postage issued label.

It is only £1.50 but it is MY £1.50 so I am not a very happy person!

Ady128/05/2022 17:11:07
5175 forum posts
738 photos

If Ofcom has sufficient evidence of wrongdoing they will get fined

In the USA using the mail system for fraudulent purposes gets you into deep doodoo

Edited By Ady1 on 28/05/2022 17:19:43

Peter Cook 628/05/2022 17:41:51
308 forum posts
88 photos

Try complaining!

Post Office Complaints Contacts | Post Office

Brian Wood28/05/2022 18:25:50
2579 forum posts
39 photos

The mistake you made Alistair was not checking if the charge was cosher before coughing up


Jim Nic28/05/2022 19:13:21
388 forum posts
220 photos

All well and good advice Brian but you don't get the package to enable you to check such things until after you have coughed up the supposed shortfall and the surcharge.


not done it yet28/05/2022 22:40:41
6888 forum posts
20 photos

Only this week, I received notification that a parcel had been delivered. No it hadn’t and we were in residence at the claimed delivery time.

The parcel arrived the following week. It was posted at the 48 hour delivery promise rate, but it took a great deal longer than that (it’s all reported on my ebay email messages with the supplier - who was about to send out a replacement, several days later). I wondered if it was a RM fudge/trick, to give the sender the impression the parcel had been delivered on time - possibly to avoid a claim for not fulfilling their contract?

Bazyle28/05/2022 22:59:20
6382 forum posts
222 photos
Posted by Alistair Robertson 1 on 28/05/2022 16:36:49:

It is only £1.50 but it is MY £1.50 so I am not a very happy person!

It is not only £1.50 it is also your time at £60 per hour (overtime rate) plus potentially your solicitor's time at £150 per hour etc.

Nicholas Farr29/05/2022 07:02:55
3421 forum posts
1592 photos

Hi, there is nothing new about having to pay a fee because not enough money was paid by the sender, a few years ago I forgot to put a stamp on a Christmas card to my bother and his family and he had to pay a fee. This system has been around even when my father was a postman and he retired in 1970 and it states reasons why you will get a fee card Royal Mail fee card so any claim about such a fee should be directed to the sender.

Regards Nick.

not done it yet29/05/2022 07:41:31
6888 forum posts
20 photos

The way around it (if appropriate) is to ignore the demand. The post office is obliged to return undelivered mail, to the sender, after a certain period. Most of these items are simply delivered to the recipient after about a month.🙂

Circlip29/05/2022 09:16:27
1531 forum posts

And if you do get a refund, make sure they pay you in coin of the realm and not postage stamps.

If the rules are there for undelivered mail back to sender, wonder how the PO hold auctions?

Regards Ian.

not done it yet29/05/2022 09:20:46
6888 forum posts
20 photos

Items with no return addresses? I expect the PO adheres to the rules.

J Hancock29/05/2022 09:33:43
843 forum posts

Nothing so bad as what happens if you send a standard letter/birthday card to Belgium correctly.

That is with a the Customs Declaration CN22 properly attached.

The recipient will get sent a Demand to Pay 18 euros for onward delivery.

Totally illegal for items of less than 18 euro value but they do it anyway.

However , if you IGNORE the rules and simply send the letter WITHOUT the CN 22 form , it will go through

their system to the address without problems.

Howi29/05/2022 09:46:17
373 forum posts
19 photos

Another scam to watch out for (usually Ebay) is ordering an item that shows a quick delivery date, which usually means item is located in UK but then receiving a delivery notice showing item in transit (by Yodel) but appearing to be held up at some depot. Meanwhile your item is en-route from China.

I complained to Ebay and left bad feedback for seller who then refunded my money asking me to delete the bad feedback. I did NOT delete the bad feedback but then got another communication from the seller saying, "you have received item please now pay for it".

I responded that I HAD payed for the item, but he had refunded me (without me asking) as a bribe to remove the bad feedback.

A double wammy for the seller

Nil Illigitum Carborundom, as they say

Mark Rand29/05/2022 10:06:24
1314 forum posts
38 photos

Of course, in the 'good old days' one would get a postage due stamp affixed to the letter. Which, after steaming it off, one could add to one's postage stamp album. laugh

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