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Bureaucracy with a tinge of Madness

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Michael Gilligan28/06/2021 11:26:15
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I have used the ‘Government Gateway’ for years, so have no personal experience of the new offerings … but these are intended to be helpful:

**LINK** : [introductory video by HMRC] https://youtu.be/rz2P_l8dMd8

**LINK** : https://www.taxvol.org.uk/wp-content/uploads/Accessing-your-Personal-Tax-Account-step-by-step-instructions-v10.pdf

MichaelG.

Michael Gilligan28/06/2021 12:29:32
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Posted by Stuart Munro 1 on 28/06/2021 08:10:56:

[…]

Sounds like I'm defending HMRC, I'm not because it is very irritating when they can not see the logic from a layman's viewpoint. We need to explain in their language. Like expecting a non engineer to talk about a morse taper instead of saying the cone shaped piece I stick into the hole.

 

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Picking-up on that general point … This is encouraging: **LINK**

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/746076/OTS_Guidance_for_taxpayers_041018.pdf

MichaelG.

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Edit: __ and here’s an update:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/976277/Guidance_update_paper.pdf

Edited By Michael Gilligan on 28/06/2021 12:33:43

Stuart Munro 128/06/2021 12:56:55
108 forum posts

I too use the gateway, and always have received excellent service from HMRC. Ran a business that dipped up into VAT for a few years and have always done full returns. Their online computerised software is great.

But can see why some have problems

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