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Shipping to the EU - beware!

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fizzy05/05/2021 21:02:07
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1809 forum posts
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So far since Brexit we have attempted to ship six boilers (so essentially each a cardboard box 44 x 33 x 32 cm @4kg) into France and Belguim.All were correctly packed and had the apropriate customs invoices attached. Here is the outcome. Two sent via Hermes, both landed back on my doorstep six weeks later having never left the country. Two sent via DPD, both landed back on my doorstep eight weeks later. Two sent via UPS, one made it to france. The other made it to Belgium but was immedtately returned with a sticker on it saying recipient refused to pay import duty - recipient was never asked to pay duty. And the icing on the cake - UPS today billed me for £112 import tax from Belguim to the UK. Thats for failing to deliver my very own boiler and returning it to me. The lost shipping cost alone is around £250! You just couldnt make it up. Impossable to speak to a living entity within any of these companies. Meeting with our MP to highlight these issues but seriously hacked off. Rant over. Nothing libelllous as its all true!

speelwerk05/05/2021 21:20:40
414 forum posts
1 photos

And that is only the beginning, the "fun" will start seriously when covid is behind us.

Before you (the UK) left the EU I bid and bought at UK auctions, now no longer to great a risk with import and cites problems (import of endangered goods).

Niko.

Edited By speelwerk on 05/05/2021 21:21:52

Ian P05/05/2021 22:21:01
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2512 forum posts
102 photos

I have just spoken to the owner of a company that frequently sends and receives goods to and from abroad.

Something that took two or three days to an from the EU now takes two or three weeks. Last month he had 9 shipments arrive via UPS and they bill him £40 each time as an 'import charge' and have not explained the breakdown of the charge. He is not happy!

Its very depressing and I dont see it improving, I cannot say I have been affected but I have stopped purchasing things from abroad.

Ian P

Gerhard Novak05/05/2021 22:42:26
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46 forum posts
56 photos

I am pretty sure some of the 'import charges' are going direct into the pockets of the forwarding companies, using every excuse to make money. I also can see now 'handling charges' which in some cases are 3 times the price of the product I purchased. I wonder if there is a real background for all of them or if Brexit is used as an excuse to milk some customers...

Pete.06/05/2021 00:52:23
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626 forum posts
102 photos

People on here seem to have received multifix tool posts from Germany recently without problem, given there have been threats from France aka "our friends in Europe" to cut off electricity to Jersey in retaliation for no more fishing in our waters, would it really surprise you if these same people were being deliberately vindictive?

Peter Greene06/05/2021 01:55:14
275 forum posts
2 photos
Posted by Gerhard Novak on 05/05/2021 22:42:26:

I am pretty sure some of the 'import charges' are going direct into the pockets of the forwarding companies, using every excuse to make money.

In that respect, this might be of interest

John Haine06/05/2021 07:00:53
4113 forum posts
241 photos

This is the reality of "taking back control" folks.

clogs06/05/2021 07:31:26
589 forum posts
12 photos

Now living in Crete....dont take it to heart about the charges........

If you can find anyone to deliver to Greece let alone the islands your lucky.....

these parcel firms add a further €20-40 euros extra to the bill for "difficult area's"....

in our nearest big town there's a busy DHL office......

I asked if I could collect direct from the office but the same extra charges still apply........!!!!!!

Never bother buying anything from France as I hate the place......

that really leaves Germany and frankly they are not interested......

so where poss I buy within Greece......I got a large parcel from N/Greece contaning fork lift chains etc etc....

about 20kgs....it was delivered to Crete in 3 days for the sum of 12euros by a Greek courier firm.....

and the best bit

I was asked to pay the courier the full billing amount in cash....€240...(this is quite normal here)....they dont like credit cards....the firm I used is an international fork lift / plant parts company......!!!!!!!!!!

this has happend on other courier deliveries......

as we dont have a proper address we give the local bar as the delivery address and our mobile number......

(your mb/number is always used as part of your address, here it goes on the next line under your name).......

we get a phone call from the driver about an hour before del......and we meet at a set time at the bar......SIMPLES....

to add.......

it's almost impossible to buy any machine tools other than from the mainland......

you can add at least 50% to any drill's grinders or circ/saw etc etc....to any UK costed tooling

all steels and alloys and wood are roughly 5 times the price of the mianland....

I know a builder guy that finds it cheaper to get the ferry to Athens, load up his lorry with timber and then get back home.......as an example 40m2 of a decent but pine decking boards was €800........mmmm......

but I guess thats the price of living on an island in the SUN.....hahaha.....

Return to the UK, to quote ............"I'd rather eat wasps"...you guy's dont know how lucky you are......

Until those at the top are affected personally by the freight charges nothing will happen.....

we are all just a meal ticket and cannon fodder.....for those above........

Michael Gilligan06/05/2021 07:41:37
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18760 forum posts
922 photos
Posted by Peter Greene on 06/05/2021 01:55:14:
Posted by Gerhard Novak on 05/05/2021 22:42:26:

I am pretty sure some of the 'import charges' are going direct into the pockets of the forwarding companies, using every excuse to make money.

In that respect, this might be of interest

.

Here is the [refreshingly clear] explanation by Royal Mail : **LINK**

https://personal.help.royalmail.com/app/answers/detail/a_id/7208/~/help-with-paying-customs-fees

[quote]

What does the Royal Mail handling fee cover?

Our £8 handling fee reflects the cost of clearing items through customs and presenting them to Border Force.

This includes staff costs, storage, administration and handling of the item through Customs. The fee also covers storage and cash handling processes at the Delivery Office.

[/quote]

The same underlying logic applies to the Courier services

... but they get to choose an appropriate number dont know

No, I don’t know how [if at all] that choice is regulated.

MichaelG.

.

Edit: __ here, for comparison, is DHL’s explanation:

https://mydhl.express.dhl/content/dam/downloads/gb/en/duties-taxes/duty_and_vat_faq_uk_en.pdf

Edit: __ Happy to be corrected but, I think the ‘handling fee’ is covered by item  20, here:

https://mydhl.express.dhl/content/dam/downloads/gb/en/invoices/duty_vat_invoice_explanatory_notes.pdf.coredownload.pdf

 

Edited By Michael Gilligan on 06/05/2021 07:52:23

Edited By Michael Gilligan on 06/05/2021 08:01:46

Ady106/05/2021 08:14:38
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4690 forum posts
713 photos
Posted by fizzy on 05/05/2021 21:02:07:

So far since Brexit we have attempted to ship six boilers (so essentially each a cardboard box 44 x 33 x 32 cm @4kg) into France and Belguim.All were correctly packed etc

Perhaps if you used Amazon? They are pretty efficient

Add 15% to the final price under the old system to cover your new costs

mgnbuk06/05/2021 09:30:16
1031 forum posts
69 photos

Ebay seem to be getting things sorted for items coming in to the UK.

I ordered a 400w ER11 brushless spindle, drive & psu from a seller in the Czech Republic last Friday. Estimated delivery was next Wednesday, but it has just been delivered - so less than a week from order to delivery. The Vat collection was handled by Ebay (cost of the unit was around £95 + Vat ) & no other fees applied.

Plastic model specialists Hannats have been documenting their problems exporting to the EU - latest cause of items being returned was apparently due to items transiting France to Austria & Italy having the Vat demanded by the French, with no way for the Austrian or Italian customers to claim back against the French.

The French appear to be operating in a very hostile way - presumably because they are French and they can.

Nigel B.

Dave Halford06/05/2021 09:30:41
1678 forum posts
19 photos
Posted by fizzy on 05/05/2021 21:02:07:

. The other made it to Belgium but was immedtately returned with a sticker on it saying recipient refused to pay import duty - recipient was never asked to pay duty. And the icing on the cake - UPS today billed me for £112 import tax from Belguim to the UK. Thats for failing to deliver my very own boiler and returning it to me.

I confess that I did that to a continental quilt set sent as a wedding present to us from Germany back in 75, HM customs wanted £30 import duty, which was simply unaffordable back then.

Bob Worsley06/05/2021 09:42:01
103 forum posts

Possibly the important word here is TO.

I have bought a couple of books from the EU recently and arrived no problems, no real delay.

I wonder if the EU really are being awkward, could try holding the import of French and German cars to see what response that results in?

Michael Gilligan06/05/2021 09:49:34
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18760 forum posts
922 photos
Posted by Bob Worsley on 06/05/2021 09:42:01:

Possibly the important word here is TO.

[…]

.

Well it was, when Fizzy started the thread ... but it quickly slipped into reverse

MichaelG.

Paul M06/05/2021 09:51:23
68 forum posts
4 photos

I recently used a website that had a British contact address to purchase some items. To my surprise I found that the company then shipped from Holland. The first attempt by DPD failed to leave Holland and was returned. The second time UPS delivered the item. A week ago I had a letter from UPS billing me for VAT and other unknown costs. On a closer look at my original invoice I noticed no VAT had been charged by the company at the time of ordering.

So wherever you purchase goods, even if the website shows a UK contact address, make sure they are being shipped from within the UK and include VAT, otherwise if from the EU expect a bill later on down the line.

J Hancock06/05/2021 10:04:17
706 forum posts

My friend in Texas bought a rare car part on UK ebay, seller would not post it to USA but sent to me instead.

I posted it Royal Mail , 6 days later , arrived in Texas., no problems.

Neil Lickfold06/05/2021 10:13:32
719 forum posts
127 photos

I bought a Sunnen precision bore gauge from the UK. It was sent via UPS courier service. The package weighed 12 kg and was 148 pounds, but did arrive on a tuesday and was sent on thurday. So I was very happy to recieve the item so fast, considering the covid etc.

Dave Halford06/05/2021 10:15:01
1678 forum posts
19 photos
Posted by Michael Gilligan on 06/05/2021 09:49:34:
Posted by Bob Worsley on 06/05/2021 09:42:01:

Possibly the important word here is TO.

[…]

.

Well it was, when Fizzy started the thread ... but it quickly slipped into reverse

MichaelG.

Yes, your DHL link is for UK receiving smiley More seriously I wonder what the Belgian DHL sheet says.

To use Amazon and it's system Fizzy would have to use their warehousing and for made to order stuff that might be awkward.

Samsaranda06/05/2021 10:20:55
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1193 forum posts
5 photos

A few years ago I mailed a couple of castings to myself, in the UK, from Australia, had been there on holiday and the castings would have put my baggage seriously overweight. Don’t ask why I bought castings in Australia, the wife gave me enough grief over it. The castings arrived at the Gatwick freight handling centre and couldn’t be released until I had paid the admin fees and VAT on the items, I was not best pleased having to pay VAT on my own possessions. In respect of the problems and charges being levied on parcel traffic to and from the Continent, it seems to reflect the situation that has happened with parcel traffic to and from the USA for many years, although I think that the French have chosen to be particularly vindictive in their approach. but that is the French, they will never be any different towards the UK, It has always struck me as strange that if we order anything from China then for these items the British Postal Authorities mostly allow them in without any charges required. Is there some sort of agreement with China that if they fill out the customs declaration on parcels and say they item is only worth 5 dollars, irrespective of its true cost, then it is automatically allowed in. I think we will al have to accept that trading with the EU countries should be the choice of last resort. Dave W. 🤔

Michael Gilligan06/05/2021 10:24:31
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18760 forum posts
922 photos
Posted by Dave Halford on 06/05/2021 10:15:01:
Posted by Michael Gilligan on 06/05/2021 09:49:34:
Posted by Bob Worsley on 06/05/2021 09:42:01:

Possibly the important word here is TO.

[…]

.

Well it was, when Fizzy started the thread ... but it quickly slipped into reverse

MichaelG.

Yes, your DHL link is for UK receiving smiley More seriously I wonder what the Belgian DHL sheet says.

[…]

.

Tut, tut, Dave ... My post was a response to others, made after reverse had been engaged

MichaelG.

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