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Royal Mail next day 1pm is a rip off

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br17/02/2021 13:50:32
465 forum posts
4 photos

Third parcel over the last week on special delvery due today by 1pm.

Cost me £12. Not delivered . Postie said it will be tomorrow.

Phoned Royal Mail

Hard luck - no compensation - coronavirus

So do not use as a rip off at the moment

Bill

So Royal Mail will happily reieve you of your money for a service which cannot be guaranteed ??

Edited By br on 17/02/2021 14:00:38

Derek Lane17/02/2021 14:06:02
avatar
412 forum posts
85 photos

If they can't guarantee it they should withdraw that service until they can, taking money under false pretenses

Vic17/02/2021 14:50:16
2750 forum posts
1 photos

I’m not impressed with RM at the moment. An eBay order from China took just seven days to get to me with final delivery by RM. I’ve just got my Vaccination notification from the NHS and it’s taken RM eight days to deliver it.

Hollowpoint17/02/2021 15:26:29
414 forum posts
51 photos

Royal Mail have changed the guarantee from 1pm to 4pm This is from the royal mail website:

During the Coronavirus pandemic we’ve needed to make temporary changes to the guaranteed times for our Special Delivery Guaranteed by 9am and 1pm services. Our current guarantees are:

  • Our guaranteed delivery for Special Delivery Guaranteed by 9am the next working day is by 11.00am the next working day*
  • Our guaranteed delivery for Special Delivery Guaranteed by 1pm the next working day is by 4.00pm the next working day*

Therefor they failed to deliver the service which you paid for. Get back on the phone, tell them they owe you your money back and quote the website.

J Hancock17/02/2021 15:36:50
558 forum posts

Just be thankful it wasn't 'another' carrier.

Standard letter to Belgium arrived within 36hrs using RM a few days ago.

I'm sure you will be recompensed quickly if you go through system.

SillyOldDuffer17/02/2021 15:56:02
Moderator
7042 forum posts
1549 photos

Posted by Hollowpoint on 17/02/2021 15:26:29:

...

Therefor they failed to deliver the service which you paid for. Get back on the phone, tell them they owe you your money back and quote the website.

Getting on the phone is so 20th Century, though it could end in an enjoyable rant! Might be easier to just follow the online claims process, though I see only the sender can claim a refund.

Dave

not done it yet17/02/2021 17:26:29
5790 forum posts
20 photos
Posted by Vic on 17/02/2021 14:50:16:

I’m not impressed with RM at the moment. An eBay order from China took just seven days to get to me with final delivery by RM. I’ve just got my Vaccination notification from the NHS and it’s taken RM eight days to deliver it.

That may not be RM. There is always the possibility of multiple printing of covid jab invitations with the same date, but only actually being posted, by fractions, on subsequent days - the last being delayed, dependent on the vaccine take-up/availability?

Ours, with same addy, but different names, arrived together 6 or 7 days after the print date - but that could include at least a day for actual collection by RM, a Sunday and may only have been sent second class.

I expect the NHS website would not have got good news coverage, had it crashed with too many accessing it at one time...

duncan webster17/02/2021 19:11:20
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3141 forum posts
52 photos

Our local post office only ever quotes the highest cost for parcels. They looked offended when I pointed out that what they quoted as £9+ was actually ~£4 at the cheapest. I now but postage online, it's cheaper anyway.

Mick Bailey22/02/2021 17:09:20
3 forum posts

I've also repeatedly been quoted the highest prices for parcels. The last time I specifically asked for the lowest price and because I was in a hurry paid and left, When I got home I thought that it seemed expensive and when I checked I'd paid almost £5 too much.

Since then I've been buying my postage online and paying 72p for the postman to collect, which is usually next day. No waiting and no 7 mile round trip.

I've been a proponent of post offices over the years and want people to keep their jobs, but deliberately quoting higher prices has left little sentiment for me. At first I though it was a mistake, but it's happens so frequently that I now think it's policy.

Hollowpoint22/02/2021 17:47:01
414 forum posts
51 photos

I am in the post office nearly everyday sending parcels for my job, The amount of times I see people being ripped off is staggering. I once saw someone pay £96 to send a small box to the USA. surprise Disgusting.

For heavier packages you are better off using courier services, they are much better value. My pick of the bunch is UPS.

Mike London23/02/2021 12:50:38
24 forum posts
1 photos

On Monday (15/02/21) at about 3 in the afternoon I ordered a fairly large heavy item from Arc Eurotrade. I was promised delivery on Wednesday (17/02/21).
On Tuesday (16/02/21) I received an email from RM parcel force with a tracking reference.
Checking the tracking reference I saw the parcel had been collected from Arc Euro at 16-15 Tuesday (16/02/21)
The Postman was knocking on my door with the parcel at 09-30 Wednesday (17/02/21).
Royal Mail delivered the parcel in 171/4 hours.

I have no connection with Arc Euro or Royal Mail. But I think that was fantastic service from both parties.

Vic23/02/2021 15:09:13
2750 forum posts
1 photos

I was offered next day delivery for an Axminster Tools order at an additional cost. I went for the standard three day delivery and it arrived the next day! smiley

KWIL23/02/2021 15:36:04
3370 forum posts
66 photos

Duncan.

Perhaps the Post Office where you posted is paid on a turnover basis, hence higher prices = more income.

bernard towers23/02/2021 22:40:31
138 forum posts
70 photos

Just had a parcel delivered by Hermes from Kilmarnock. 23 days can you beat that!

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