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New scam to beware of

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Ian Parkin02/12/2020 10:12:03
987 forum posts
232 photos

This morning i had a phone call purporting to be from bt telling me that my internet connection had been compromised...usuall sort of scam call so far.

but he said check my email for an authorisation code

sure enough there was an email from bt with a 4 digit code that he wanted me to give him.

the email had my bt account name within it

anybody know what would have happened if i had given him the code?

Andrew Johnston02/12/2020 10:20:37
6315 forum posts
677 photos

Don't know about the scam, but it would confirm that the email address is valid and ties it to a person and 'phone number. That's more valuable than the scam as it can be sold on. Best to tell him that you can't receive emails because the internet has been compromised. smile

derek hall 102/12/2020 10:22:06
178 forum posts

Andrew.....what a great answer! smiley

John Haine02/12/2020 10:31:31
4259 forum posts
251 photos

I guess the account name is easy to guess from the directory listing, not so the account number which is many digits long. I guess that first they get your email address, then look you up in thephonebook, then can send you the scam email.

Hopper02/12/2020 10:35:59
5505 forum posts
137 photos

Sounds suss to me.

Check carefully the sender's email address on the top of the email pro forma. Make sure it is the genuine BT email address and not a made up one that looks almost like it but not quite. Often there will be only one character differerent etc so it looks ok at a quick glance.

I'd suspect that giving them the code would only be the first step. Then they would want your bank or card details...

Martin Dowing02/12/2020 10:42:13
355 forum posts
8 photos

With all similar "enquiries" my SOP is to say "no I am not interested" and bang a phone.

Ian Parkin02/12/2020 10:53:14
987 forum posts
232 photos

The email address they used is “ .com “

so probably not correct for a genuine bt address

but my account name isn’t the same as my name

i’m sure he rang and sent the email at the same time

So what would giving him the code do?

i’d thought that the code would let him into my bt account and the email was a confirmation 2nd layer authorisation request

but then what could he do?

Nicholas Farr02/12/2020 11:21:13
3040 forum posts
1382 photos

Hi Ian, if you have any doubts, it might be wise to call BT and enquire if they sent such an e-mail, and or if your internet connection has been compromised.

I have had calls in the past claiming they were from BT and that my internet connection had been compromised and that I needed to take action immediately to stop it being disconnected, however, what they obviously didn't know is that I am not with BT. Just to add, I don't click on links in e-mails unless I'm absolutely sure they are genuine and would probably know that I was expecting such a link.

Oh, and make sure any number you call is a genuine one to BT.

Regards Nick.

Edited By Nicholas Farr on 02/12/2020 11:30:44

Hopper02/12/2020 11:30:09
5505 forum posts
137 photos
Posted by Ian Parkin on 02/12/2020 10:53:14:

The email address they used is “ .com “

Hover your cursor over that address and see if the real address behind it appears. Chances are it will be different.

And note Point One in the second column here at BT:

Edited By Hopper on 02/12/2020 11:37:08

peak402/12/2020 11:37:31
1537 forum posts
165 photos

Ian, I'd forward the full email to

They will analyse the email headers etc.

For your own interest, there are several email header analysis sites, and instructions on how to extract the actual email headers for your mail client.


Bo'sun02/12/2020 11:55:17
536 forum posts
2 photos

I'm guessing it's a scam, as I've had several claiming that my BT internet connection will be terminated in the next 24 - 48 hours if I don't "press 1".

Strange, as my internet account isn't with BT.

Baz02/12/2020 12:59:50
606 forum posts
2 photos

I had what I think is a scam from Amazon this morning, apparently Amazon are charging me £79 for using Amazon Prime, something I totally refuse to use. This foreign sounding gentleman informs me that he will cancel the payment but he must give me a code and can I please turn my computer on so he can send this code, I tell him my daughter does all my purchasing for me on her computer and she lives twenty miles away so he says he will send the code to my mobile phone, don’t have one mate only the landline we are now talking on, he hung up.

mechman4802/12/2020 13:03:14
2935 forum posts
460 photos

It's that time of the year; I've had approx' 9 emails this past week, Bitcoin a/c ( I'm filthy rich ! ), McCafee anti virus, Bull guard anti virus, & inc BT a/c ( not with them ) a lot are phishing scams to get you to sign up, all deleted. I work on the principle if they are genuine they will send a letter.


Ian B.02/12/2020 13:11:58
163 forum posts
5 photos

Yep. Had a number of slightly different BT scams. Reported in the end to their Fraud lot. Told they would never contact a customer this way.

Amazon Prime has also been doing the rounds in our area. The most disturbing in recent weeks is a threat allegedly from HMRC from some clown posing as a High Court bailiff. Give him debit card details instantly otherwise they will issue immediate arrest warrant.

There are two letters in the phonetic alphabet, one is FOXTROT the other is OSCAR.

And we NEVER click any link in any e-mail for any reason. Always go directly to the website to make any contact.

Without exception phone calls and links we have been told are scams.

Grindstone Cowboy02/12/2020 13:24:33
758 forum posts
60 photos

Ian B. - I must have upset HMRC more than you as my warrant has apparently already been issued

May have mentioned this before, but you can block the last number that called you by dialling 1572 then option 1. This adds the last calling number to your personal blacklist. This works on BT and Plusnet telephone lines, and probably many others as well.


Tony Pratt 102/12/2020 13:44:28
1752 forum posts
8 photos

I wish the scammers would speak better English, as I struggle to understand them!


Circlip02/12/2020 15:37:35
1382 forum posts

Had one a couple of days ago from DVLC claiming my account didn't have enough in it to pay my direct debit car tax, proceedings etc. Gave me a link to provide details like Car registration number??? Would have thought that would be obvious EXCEPT, don't have a car registered in my name. Bits of bad English inamongst DOH!

Regards Ian.

Steviegtr02/12/2020 15:38:45
2269 forum posts
313 photos

Missus has the Samsung S20 it comes on screen & says suspected fraud. She gets around 4 calls a week from various scams & also had many arrest warrants for her with HMRC. My old Galaxy S8 has no such feature but luckily i haven't had any fraud calls over the phone.


mechman4802/12/2020 15:44:41
2935 forum posts
460 photos

..Ian B. - I must have upset HMRC more than you as my warrant has apparently already been issued ..

I must be on the most wanted list.. I've had 2 warrants issued & have 2 lots of Bailiffs that may be called in to collect goods to the value of .. dont know devil, but there again I could pay them off out of my Bitcoin a/c that infers I'm worth thousands... if I ring a certain # to collect.. NOT !


Stuart Bridger02/12/2020 16:22:34
535 forum posts
29 photos

Washing machine warranty seems to be latest one . London and General insurance saying warranty has expired.
I asked them for make, model, serial number and date of warranty expiry. They dropped the call at that point

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