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Next issue late?

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Dominic Bramley03/12/2020 22:33:12
31 forum posts

Jeez - how about cutting the guys some slack here? These aren’t normal times and huge numbers of businesses are just doing what they can to survive. I’m sure everybody is doing the best they can in difficult circumstances and if a few late issues and some rerun articles is what it takes to keep the magazine going then surely it is something we can put up with for a couple of months. ME has been in print for over 100 years now - would be interesting to know if the editors in 1917 or 1942 also got this kind of grief...

Dom

Nick Clarke 303/12/2020 22:53:34
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1024 forum posts
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The editor in 1917 and 1942 was the same, Percival Marshall and it was a different world then. He had absolute power over the entire magazine. There are quite a few references during the 2nd world war to ME being delivered and read under difficult circumstances, but as the publisher and the editor was the same person I am not surprised there don't appear to be any references or apologies for individual missing copies.

I like the 1940's and early 50's ME to read - they are my favourites in my (very incomplete) collection of older volumes, but for a description of what things were like, Martin Evans, not the current editor, wrote some interesting articles in ME on his early days at the magazine in issues 4184, 4186, 4190 and 4192.

 

Edited By Nick Clarke 3 on 03/12/2020 22:55:25

JasonB04/12/2020 07:22:22
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Posted by Frances IoM on 03/12/2020 20:04:50:
Tho we have waited 6 weeks for #299 it would appear to be a right mish-mash of repeats and part articles extracted mostly from ME - there are 8 pages by the editor (under different hats) that appeared a few years ago + a workshop bench that would look more in place at a vicar's tea party.

I assume this is because MTM staff are still furloughed ?

I don't know exact timings but if what you say is correct and people have been waiting 6 weeks for MEW then I can't see what you are all complaining about.

Back around March Neil said that MEW was going over to a 5 week cycle which is is still running to as far as I'm aware. On the 9th November he posted on the forum that 299 would be delayed by 2 weeks.

Am I the only one that gets 7 by adding the two togetherquestion

He has also said that the intention was that the mag would not be available until after the end of lockdown 2 ( no indication of how long after) and that the print version ended up going out early.

derek hall 104/12/2020 08:30:03
125 forum posts

I agree with Jason, Neil did make it pretty clear to be honest.

I think the fact that you can order something from amazon in the evening and it arrives the next day has led many of us with unrealistic expectations...

Regards to all

Derek

Ian B.04/12/2020 09:21:26
163 forum posts
5 photos

Sad to say I don't think the discontent is about the actual lateness of any given issue of any of the titles. The problem lies completely at the door of the endemic attitude of the management of MTM. The customer relations policy is a failure and even worse totally cavalier to their paymasters, i.e. us and the advertisers who being professionals themselves I note are getting very much thinner on the ground in ME. Does this not at least signal through the fog that there may be a problem with the way the administration is run?

I know from my own experiences that things are not right even allowing for the consequences of SARS-COV2. I am not stopping my sub for ME but I am not taking out MEW OR MODEL BOAT subs because of this attitude and experience. My money is better spent with those that do provide a proper, professional courteous and effective service. MTM are failing on that front.

Howard Lewis04/12/2020 09:32:57
4177 forum posts
3 photos

+1 for not being so wound up.

This is the Forum for makers of models / tools, not mountains out of mole hills.

Neil gave fair warning that magazines would be late arriving.

A late / missing magazine, so a fiver lost? Inconvenient,/frustrating, but not world shattering. And others on here are prepared to help, with details if required.

A lot of us are retired, not necessarily rich, but surviving, and spared the worst of the economic events affecting the country, unlike those who have to work for a living.

And this at a time when many thousands of folk have lost their jobs, and are wondering how they will keep a roof over their heads or feed their families.

Get a sense of proportion!

Howard

Frances IoM04/12/2020 11:17:23
953 forum posts
27 photos
I've just bought the one + only copy of ME from W H Smiths - it is interesting to compare ME + MEW - the former appears to be almost unaffected by Covis problems whereas the later has resorted to major use of previously published material with it seems little budget to pay for new material.
Neil Wyatt04/12/2020 11:19:46
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Hello everyone,

I'm afraid the MEW schedule is completely out of my control, the timings of the magazines are all inter-related so changing one affects others.

One reason for the delay was that lockdowns mean many people can't buy magazines at newsagents etc. this affects some titles and readers more than others but I understand the intent was to try and avoid titles being on the newstands in lockdown.

Some people did ask why we couldn't send issues out early. We are supposed to co-ordinate digital, newstand and mailed issues so they have the same publication date; for some reason the mailed issues went out a soimewhat earlier, than the digital, I don't know why but this does seem to have caused some upset for frustrated digital subscribers, for which I apologise.

The last nine months have been far from easy for magazines across the board, largely because over the counter sales have been hit hard for all printed magazines. This is especially true for magazines many of whose older readers may have been self-isolating, I know this is the case of MEW as I have been in contact with several such readers.

Anyone who keeps tabs on our titles will see that we have lost a few over the Covid crisis including Model Collector. We also lost Model Boats for the whole of June and July, a much bigger interruption than we had for MEW and ME.

It's not been an easy time for any of us, almost all aspects of preparing MEW have become more difficult, and the last issue was particularly challenging as our designer and his wife were hospitalised with Covid just as we were about to start work on the issue. Fortunately they have both recovered.

I'm not seeking sympathy - this is a very difficult time for everyone, but I do appreciate the patience and understanding of readers at what are very difficult and uncertain times for all of us.

Thank you for sticking with us, we are all doing our best, we will make mistakes from time to time, but if you contact us, we will do our best put things right.

Neil

P,S. Contact details (including mine) are linked at the bottom right of every page of this website and in every magazine, but for convenience. The only thing I ask is please contact customer support before me if you have a subscription problem, they have access to the subscription systems to solve most problems quickly.

Do you want to contact the Model Engineer and Model Engineers' Workshop team?

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Howard Lewis04/12/2020 12:21:38
4177 forum posts
3 photos

Whilst I am keen on contracts being honoured, in this instance, for all those quoting "Breach of contract" remember there will be a clause quoting "Force Majeure", i.e. matters beyond our control.

The line from Editor's bench to your letterbox contains a variety of elements.

The magazine will have been edited, and printed, before being sent to the mailing house for circulation, through parts of a particular country's mail system.

If an individual magazine has gone missing, it could be anywhere in that supply chain.

Most probably somewhere in the latter end of the mail system. It may have fallen, unnoticed, out of the postie's bag, or even been misdelivered to the wrong address. From time time to time we get mail for a house with the same number in another road! Some times for an address across the road, and where the recipient has either given the wrong post code, or moved away.

There is many a slip etc!

Howard

Peter Howell 104/12/2020 14:08:49
21 forum posts
4 photos

The postman has just brought ME 4653 - on time to the day.

Samsaranda04/12/2020 16:20:13
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1021 forum posts
5 photos

I received my MEW no: 299 yesterday and I can say that I enjoy the old reprinted articles that are now appearing, is it going to be a permanent ?
Dave W

Howard Lewis04/12/2020 20:25:40
4177 forum posts
3 photos

As we see in recent copies, articles from "Past Times" can provide inspiration, either for the next project, or ways of doing a particular job.

A friend whose lathe is currently out of circulation, will soon have a Mic Stand, made from the "leftovers" from making a part to restore it to running order.

Seemed a pity to throw away material just because it would be hard to hold on its own. (so use both ends as a chucking piece to machine, before final parting off. )

Howard

Nick Clarke 305/12/2020 12:11:13
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1024 forum posts
37 photos

No ME 4163 or MEW 299 as of yet.

ME 4162 definitely not coming so I will need to buy it at full price plus £1.99 postage.

KWIL05/12/2020 12:21:55
3338 forum posts
63 photos

ME4653 arived today and MEW 299 yesterday in Hampshire.

Nick Clarke 305/12/2020 12:44:24
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1024 forum posts
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Posted by Nick Clarke 3 on 05/12/2020 12:11:13:

No ME 4163 or MEW 299 as of yet.

ME 4162 definitely not coming so I will need to buy it at full price plus £1.99 postage.

Just bought 4162 from MagsUK - the total bill is £6.19 - so the two extra editions MTM have given me at subscriber price of about £2.30 each won't even cover that.

Edited By Nick Clarke 3 on 05/12/2020 12:45:12

Edited By Nick Clarke 3 on 05/12/2020 12:46:44

Gavin Whitelaw05/12/2020 12:56:58
19 forum posts

Still no sign of 4163 here. The attitude of MTM is appalling. They dont give a cuss for customer relations. Not the fault of the publishers but MTM are about as reliable as Hermes ! As for those who say "get off your high horse" well, some of us HAVE worked through Covid keeping Britain running, we are NOT all retired and if WE can do it surely they can replace missing magazines - it isn't rocket science.

Robert Butler05/12/2020 21:58:17
190 forum posts
6 photos

Gavin, I'm sure all the Forum Members would like to extend grateful thanks to you and your colleagues for keeping the rail network operating throughout the Pandemic. Without your combined efforts I'm certain we would have experienced infrastructure failures, breakdowns, cancellations and delays. I'm sure that Forum Members using the rail network hope the momentum is maintained post Pandemic.

As a matter of interest (or not) I am 68 years of age and still work the better part of 6 days every week (and have done so for 49 years) have taken only a week off since January. I run my own business and have managed to operate successfully and remotely throughout and not found it necessary to furlough any staff.

Robert Butler

Ian B.06/12/2020 08:17:48
163 forum posts
5 photos

I am missing just one issue of ME. Being an extemely reasonable person I am going to write it off. MTM could not care less. However I am in need of one episode in a series of articles. As I do know the author personnally I am going to ask him for a copy. I would rather pay his costs and postages than have to buy it from a commercial outfit that says in its actions it would rather not have subscribers and customers.

SillyOldDuffer06/12/2020 10:22:47
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6713 forum posts
1510 photos

Funnily enough I've just had three orders cancelled by two different companies. No specific reason given, just a brief note and my money back.

Neither company has a reputation for poor delivery. Nonetheless both failed to deliver after accepting my order. I could conclude that these companies don't care about customer service, have a bad attitude, are totally cavalier, had no intent to supply,didn't try, refused to 'sort it out', and need capital in a hurry. Plus whatever other misbehaviours I choose to accuse them of. After all, how dare they fail! They must be complete INCOMPETENTS, undoubtedly part of a EVIL CONSPIRACY designed specifically to make my life difficult.

Or perhaps something much simpler is going on. They've run out of stock, perhaps discovering what's in the warehouse is soaking wet, or has been nicked. Truth is not everything works perfectly all the time. There is no guarantee of anything being delivered on time, or at all. Technical difficulties, illness, accidents, breakdown, crime, war, disease, terrorism, theft, strikes, human error, legal issues, weather, earthquakes, power cuts, etc, etc, can all intrude.

Paying extra to travel Business class won't save you if the aircraft crashes into a tower block due to a flock of birds flying into the engines. Buying a railway ticket does not guarantee a seat, or that the train will run on time, or even run at all. Your doctor may have to tell you nothing more can be done. Your car might get two flat tyres on the way to an important job interview. Houses get burgled, athletes take drugs, horses are nobbled, people lose their livelihoods, and children drown in the English Channel because their parents wanted them to have a better life.

Mostly commerce makes good by returning our money. They aren't liable for consequential damages or annoyances. Better than politicians, whose delivery record is rarely immaculate!

If a missing hobby magazine causes so much aggro, how do people cope with bullying, divorce, bereavement, redundancy, pension fraud, a flat-lining economy, Brexit, Global Warming, and Globalisation? For the sake of my blood pressure, I try to keep petty incidents in perspective. I admit it's not easy!

Dave

 

Edited By SillyOldDuffer on 06/12/2020 10:23:52

Neil Wyatt06/12/2020 11:54:58
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18425 forum posts
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Posted by Ian B. on 06/12/2020 08:17:48:

I am missing just one issue of ME. Being an extemely reasonable person I am going to write it off. MTM could not care less. However I am in need of one episode in a series of articles. As I do know the author personnally I am going to ask him for a copy. I would rather pay his costs and postages than have to buy it from a commercial outfit that says in its actions it would rather not have subscribers and customers.

Ian,

If you have a subscription, please don't be afraid to contact Help@me.secureorder.co.uk and ask for a replacement.

It is their job to sort out such things.

Neil

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