By continuing to use this site, you agree to our use of cookies. Find out more
Forum sponsored by:
Forum sponsored by Allendale Jan 24th

Next issue late?

All Topics | Latest Posts

Search for:  in Thread Title in  
Robert Butler03/12/2020 13:12:59
185 forum posts
6 photos

Dave exactly! my copy of 298 was a mongrel with missing and duplicated pages, and yes I raised it on the Forum but having raised the issue was prepared to leave it at that. Neil kindly tried to help but I purchased a copy from W H Smith as I have an unbroken set and there the matter rests.

There are two topics running on this issue (pun intended) and I think the subject has been done to death, MTM are not in breach of contract, the extra magazine(s) in lieu satisfies the contractual obligations and it will be possible to obtain the missing copy. Time to pull up stumps, everyone has had their say!

Robert Butler

Edited By Robert Butler on 03/12/2020 13:14:56

Frances IoM03/12/2020 13:38:41
941 forum posts
27 photos
#299 has just popped thru the letter box - problem now is that the wrapper states 'this is your last issue - however at last renewal subs #4001627456 it is stated the 1st issue of the renewal will be Feb 2020 #290 - - I reckon my sub runs to +includes issue #302 - is removing 3 or 4 issues part of MTM's standard contract or just covid caused incompetence

Edited By Frances IoM on 03/12/2020 13:49:05

Gavin Whitelaw03/12/2020 13:46:35
19 forum posts
Posted by Robert Butler on 03/12/2020 13:12:59:

Dave exactly! my copy of 298 was a mongrel with missing and duplicated pages, and yes I raised it on the Forum but having raised the issue was prepared to leave it at that. Neil kindly tried to help but I purchased a copy from W H Smith as I have an unbroken set and there the matter rests.

There are two topics running on this issue (pun intended) and I think the subject has been done to death, MTM are not in breach of contract, the extra magazine(s) in lieu satisfies the contractual obligations and it will be possible to obtain the missing copy. Time to pull up stumps, everyone has had their say!

Robert Butler

Edited By Robert Butler on 03/12/2020 13:14:56

"satisfies the contractural obligations" - absolute rot - they advertise subscriptions as a way NOT TO MISS ISSUES. The fact that when I asked they did not even TRY and supply the missing issue shows they have no customer ethic whatsoever.

Nick Clarke 303/12/2020 17:16:17
avatar
1009 forum posts
34 photos
Posted by Gavin Whitelaw on 03/12/2020 13:46:35:
Posted by Robert Butler on 03/12/2020 13:12:59:

Dave exactly! my copy of 298 was a mongrel with missing and duplicated pages, and yes I raised it on the Forum but having raised the issue was prepared to leave it at that. Neil kindly tried to help but I purchased a copy from W H Smith as I have an unbroken set and there the matter rests.

There are two topics running on this issue (pun intended) and I think the subject has been done to death, MTM are not in breach of contract, the extra magazine(s) in lieu satisfies the contractual obligations and it will be possible to obtain the missing copy. Time to pull up stumps, everyone has had their say!

Robert Butler

Edited By Robert Butler on 03/12/2020 13:14:56

"satisfies the contractural obligations" - absolute rot - they advertise subscriptions as a way NOT TO MISS ISSUES. The fact that when I asked they did not even TRY and supply the missing issue shows they have no customer ethic whatsoever.

And the fact that they disposed of excess stock to another company while the issue was still current signifies to me an intent to not supply after the first distribution.

Nick Clarke 303/12/2020 17:18:41
avatar
1009 forum posts
34 photos
Posted by JasonB on 03/12/2020 10:03:17:

Frances, they all get posted* at the same time, maybe complain to the post office

Edited By JasonB on 03/12/2020 10:09:21

Unfortunately I have no contract with the Post Office so only MTM can complain to them.

Nick Clarke 303/12/2020 17:24:25
avatar
1009 forum posts
34 photos
Posted by SillyOldDuffer on 03/12/2020 12:30:14:

Magazines. Seems to me MyTime Media's Subscription Terms are clear about what happens when magazines go missing or the wrong one turns up. They either provide a replacement or extend the subscription, that's it.

Dave

Unfortunately the terms are not made available when you subscribe online, but the phrase 'Never Miss an Issue' is and clearly so.

Gavin Whitelaw03/12/2020 17:55:03
19 forum posts
Posted by Nick Clarke 3 on 03/12/2020 17:24:25:
Posted by SillyOldDuffer on 03/12/2020 12:30:14:

Magazines. Seems to me MyTime Media's Subscription Terms are clear about what happens when magazines go missing or the wrong one turns up. They either provide a replacement or extend the subscription, that's it.

Dave

Unfortunately the terms are not made available when you subscribe online, but the phrase 'Never Miss an Issue' is and clearly so.

EXACTLY. False advertising.

Robert Butler03/12/2020 19:08:45
185 forum posts
6 photos

I have just had a quick look at the website and can't see any inducements to subscribe in the form of "never miss an issue" and would be pleased if someone could direct me to this.

Having just gone through the "Subscribe" process and selected the MEW option the terms and conditions appears at the bottom of the screen and again at the "check out securely" page, accessed by a quick click. I would respectfully suggest the terms and conditions are there to be read and again respectfully suggest there is no guarantee to replace the missing issue. The prominence or otherwise of the terms and conditions option is no more obscure than any other site.

Further some of the statements made relating to MTM are borderline calumnious.

Robert Butler

JasonB03/12/2020 19:13:22
avatar
Moderator
19507 forum posts
2131 photos
1 articles

Robert, click "why subscribe" in the line of grey boxes

Gavin Whitelaw03/12/2020 19:19:16
19 forum posts
Posted by Robert Butler on 03/12/2020 19:08:45:

I have just had a quick look at the website and can't see any inducements to subscribe in the form of "never miss an issue" and would be pleased if someone could direct me to this.

Having just gone through the "Subscribe" process and selected the MEW option the terms and conditions appears at the bottom of the screen and again at the "check out securely" page, accessed by a quick click. I would respectfully suggest the terms and conditions are there to be read and again respectfully suggest there is no guarantee to replace the missing issue. The prominence or otherwise of the terms and conditions option is no more obscure than any other site.

Further some of the statements made relating to MTM are borderline calumnious.

Robert Butler

Absolute rot Robert. "Never miss an issue" may not be in their description on the webpage BUT it is how they always entice you to subscribe. What IS on the Model Engineer website is " All Print editions delivered to your door " Which IS basicall" never miss an issue" The pertinent word here is "ALL". WHAT is the point of subscribing if they fail to replace missing issues/can't fulfil THEIR obligation. All very well quoting Terms and conditions but ANY company worth their salt HELP out their customers when they can and don't just say, "well miss this issue but we will send out another one extra at the end of your subscription" THAT is not the point here and you know it.

Nick Clarke 303/12/2020 19:58:19
avatar
1009 forum posts
34 photos

I must apologise because I have made a mistake.

I said that the terms an conditions were not available when you subscribe online. This is not correct.

If you go to the bottom of this page there is a terms and conditions link regarding the use of this website. Most if not all websites have a similar button with a similar function - Except what you are subscribing when the link that is to all intents and purposes identical to this one and thousands of other ones describing the conditions of use of that webpage turns out to be terms and conditions for subscribing. And far far smaller than the 'Never Miss an Issue' when you click on the second grey button as Jason has indicated.

I never looked at the terms when I subscribed because they were not made evident to me, even if present on the page because they were in a confusing place in tiny type.

All that being said, if the subscription service has the one role of sending out magazines to subscribers and fails to do so it is probably not fit for purpose.

My main worry is that having missed one issue of ME and reading that others have received their copies of MEW 299 and ME 4653 - have I missed out on these as well? They are already on MagsUK so I hope my concern is obvious - and if I replace any of these copies I pay full cover price not subscriber price with postage on top.

Frances IoM03/12/2020 20:04:50
941 forum posts
27 photos
Tho we have waited 6 weeks for #299 it would appear to be a right mish-mash of repeats and part articles extracted mostly from ME - there are 8 pages by the editor (under different hats) that appeared a few years ago + a workshop bench that would look more in place at a vicar's tea party.

I assume this is because MTM staff are still furloughed ?
JasonB03/12/2020 20:15:45
avatar
Moderator
19507 forum posts
2131 photos
1 articles

Nick, not just the link at the bottom of the page, the option to look at the T&Cs is there when you place order

subs t n c.jpg

JasonB03/12/2020 20:20:13
avatar
Moderator
19507 forum posts
2131 photos
1 articles

Frances, Neil has explained it elsewhere but I can't be bothered to look for the exact posts. Basically due to loss of Adverts (upto 6 pages) and drop in high steet sales budget for paying for new articles has been reduced so that is why old articles are being reprinted. I've even said I'd give Neil an article and that I don't want paying for it, anyone else is welcome to do the same I'm sure he will welcome it.

Still best look on the bright side as the mag could have been suspended for several months like Model Boats. Or worse totally disappeared like several other magazines that have been mentioned in this and the 299 thread.

Edited By JasonB on 03/12/2020 20:23:10

Nick Clarke 303/12/2020 20:25:43
avatar
1009 forum posts
34 photos
Posted by JasonB on 03/12/2020 20:15:45:

Nick, not just the link at the bottom of the page, the option to look at the T&Cs is there when you place order

subs t n c.jpg

I now know that Jason, but exactly the same terms and conditions link appears at the bottom of every page of this website so when I clicked on the one to subscribe I had no indication that this was different to the one I read when I started to use this site, and again when the issue with linking to iffy sites was raised.

Having made the assumption that the link was common across all the pages I would have clicked on the 'place order' button (but where is the 'continue' button)

Edited By Nick Clarke 3 on 03/12/2020 20:29:03

Michael Gilligan03/12/2020 21:01:47
avatar
16990 forum posts
753 photos

Still awaiting delivery of my print copy of MEW 299

sad MichaelG.

Nicholas Farr03/12/2020 21:40:57
avatar
2538 forum posts
1205 photos

Hi, when I signed up to a subscription I can't remember if the; "I'm not a robot" thing was in use, but I can remember a sentence the same or a similar one that meant the same as the one shown, which is saying that you agree with the T's & C's and the p/p, whether one reads them is up to the individual and MTM will have no control over whether you have or not, regardless of any other indication that you have. There is no agreement that you accept the adverts, but you may be able to challenge that as misrepresentation in court, but it won't guarantee that you would be entitled to a replacement issue of the same one that has not been delivered to you and you would probably still have to accept the T's & C's you agreed to, but it may force them to put in a proviso with the advert.

Regards Nick.

Nicholas Farr03/12/2020 21:49:31
avatar
2538 forum posts
1205 photos

Hi, I do sympathize who have not received any copies and just get extra ones at the end of each subscription, it would annoy me just as much it does anyone else but that's life I guess. I did have about three ME's on the trot undelivered many years ago, but was lucky to get replacements.

Regards Nick.

Frances IoM03/12/2020 21:54:08
941 forum posts
27 photos
I'm not sure re budget
#262 Dec 2017 had 74 pages (#299 has 66) with 10pages of non MTM adverts (#299 has 11 such pages) - the breakdown subs/shop sales is obviously unknown to me - but a guess would be probably 50:50 or better for Subs.

Was MEW seen as one that could still survive with a much reduced new content ?
Gavin Whitelaw03/12/2020 22:19:30
19 forum posts
Posted by SillyOldDuffer on 03/12/2020 12:30:14:

Hmmm, I'll start by emphasising I have no connection with MyTime Media other than being trusted to tidy up iffy posts made by forum friends. So far as the magazines go I'm just an ordinary paying customer. No freebies or payments of any kind from MyTime Media or their advertisers. And I'm not asked to toe a party line on the Forum beyond the website's Terms & Conditions and Code of Conduct.

Magazines. Seems to me MyTime Media's Subscription Terms are clear about what happens when magazines go missing or the wrong one turns up. They either provide a replacement or extend the subscription, that's it.

This being the real world, no-one can guarantee delivery or that spare copies will be available. At the best of times it's inevitable that some people will be inconvenienced. And this is far from being the best of times - at the moment expect malfunctions because Covid is causing chaos. Even if you personally haven't noticed yet!

This being the season of goodwill to all men I wonder if people might reconsider their expectations? Reading Gavin's list of gripes, it's clear he subscribed without reading the Contractual Terms. ( Who bothers with small print. Me neither! )

Unfortunately contracts mean what they say, not what the parties involved imagine it should. Gavin said: 'If a magazine does not turn up then it is THEIR duty to provide one'. Fine and dandy except that's not what he and MyTime Media agreed to! Nor do MyTime Media's obligations include personal attention on Facebook or editorial interventions.

When Gavin's copy went missing MyTime Media responded as contracted. And despite Gavin's complaint about poor service being mistaken, the Editor went the extra mile and got him one. I think that's good service, not bad!

Dave

THEIR page says "Never miss an issue" - so they can't hide behind T&C !

https://me.secureorder.co.uk/mode/BAR/

All Topics | Latest Posts

Please login to post a reply.

Magazine Locator

Want the latest issue of Model Engineer or Model Engineers' Workshop? Use our magazine locator links to find your nearest stockist!

Find Model Engineer & Model Engineers' Workshop

Support Our Partners
cowells
Eccentric July 5 2018
ChesterUK
emcomachinetools
Warco
EngineDIY
Eccentric Engineering
Subscription Offer

Latest "For Sale" Ads
Latest "Wanted" Ads
Get In Touch!

Do you want to contact the Model Engineer and Model Engineers' Workshop team?

You can contact us by phone, mail or email about the magazines including becoming a contributor, submitting reader's letters or making queries about articles. You can also get in touch about this website, advertising or other general issues.

Click THIS LINK for full contact details.

For subscription issues please see THIS LINK.

Digital Back Issues

Social Media online

'Like' us on Facebook
Follow us on Facebook

Follow us on Twitter
 Twitter Logo

Pin us on Pinterest