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Next issue late?

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Gavin Whitelaw01/12/2020 15:30:03
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Yes, but they also siad in a previous issue how many old back issues they had - very strange! He hasn't replied to either of my emails, the Facebook page isn't monitored (obviusly), and the phone went to voicemail......Surely they print a few extras - OR could email the electronic copy. POOR customer service.

JasonB01/12/2020 15:39:00
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If you look at the recent 299 thread you will see that they don't tend to get the surplus copies for a few weeks as it takes a while for the returns from newsagents to filter back. There is also the problem of the company that sells the back issues not being the same as the one that handles subscriptions. Long gone are the days when it was all based in one building, the fact they are also probably working from home now would make it hard to know what's in stock.

Add in the fact that none of the Editors are full time employees so you can't really expect them to be able to offer a 24/7 e-mail response.

Edited By JasonB on 01/12/2020 15:42:59

Gavin Whitelaw01/12/2020 15:43:41
19 forum posts

Fair enough JasonB but that does not excuse not replying to messages.

JasonB01/12/2020 15:45:59
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see my edit posted just before you last post

Gavin Whitelaw01/12/2020 16:09:49
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No, I appreciate that but I contacted the FB page a week ago and no reply as yet. There appears to be NO contingencies for missing issues which is NOT good practice. Surely the print run is not THAT tight?

Howard Lewis01/12/2020 17:22:58
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Dare I try to introduce some reason to those threatening to cancel their subscriptions, to reduce their blood pressure?

In UK, as in many other countries, people are working under lockdown, or near, conditions. Working from home, so lacking facilities and staff, but not from choice.

This probably applies all the way from the Editor's desk through MTM, and the entire distribution chain right down to the person who delivers the magazine to your mailbox.

These are not normal times, so normal service cannot be expected, in my view. And that does not mean that I condone, or tolerate bad or sloppy actions; far from it. Just suggesting that some reality may be a useful quality.

Howard

Gavin Whitelaw01/12/2020 17:49:25
19 forum posts

Howard - no one has "threatened to cancel their subscription" so perhaps you should read the posts carefully. The one option that they COULD have done was to offer an electronic version as they cannot provide the print version I paid for. That was not offered - they merely extended my sub by an issue - not great if I was following one of the series in the magazine. No reply in over a week to any of the messages I have contacted them with (apart from the sub dept saying they couldn't help). I have been working right through Covid as some of us have no option to work from home as we have to keep the railway running. All I am asking for is for SOMEONE to reply and to sort it out. Having to wait a week, with the next issue (hopefully) due is not good customer service in anyones book. I realise that these are strange times but certainly any contact should be replied to within a couple of days or so......

Howard Lewis01/12/2020 18:11:41
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The other thread mentions folk cancelling their subscription, unless I read it wrong.

But maybe I should join the ranks of those determined to be offended by something.

After all, under lockdown, we have nothing else, productive to do perhaps?

My print copy of MEW arrived yesterday. Neil had already warned that it would be two weeks late, because of staff shortages. Did anyone read that thread?

Good to see that ME and MEW are awaited even more avidly than my delivery!

Thanks to all those who are working to keep things as normal as possible.

Howard

JasonB01/12/2020 18:21:20
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Gavin, as you are not going to be out of pocket due to the extended subscription period you may like to try and purchase a back issue. Mags UK who deal with back issues for MTM say 4652 is in stock though for some reason there is no cover image, got to be worth a try if you want to keep a full set.

duncan webster01/12/2020 20:36:16
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Gavin,

If you're not in a hurry you can have my paper copy, I tend to keep them for a bit then scan the good bits and skip the paper. I did have a collection going back to the 50's, but the attic floor started creaking!

It will be a while, as the latest issue is particularly good, not deliberately rubbing salt in your wounds honest

Gavin Whitelaw01/12/2020 21:27:51
19 forum posts

Thanks for the offer Duncan. Hopefully I won't need to take you up on it but if they don't get back to me by the time the next issue turns up I will be grateful!

Nick Clarke 302/12/2020 16:58:52
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Posted by JasonB on 01/12/2020 18:21:20:

Gavin, as you are not going to be out of pocket due to the extended subscription period you may like to try and purchase a back issue. Mags UK who deal with back issues for MTM say 4652 is in stock though for some reason there is no cover image, got to be worth a try if you want to keep a full set.

I have just come off the phone to someone at MyTime who is unable to send a copy of ME 4652 as they have none in stock - ie they have disposed of the in-stock copies to MagsUK before the magazine's date has passed!

No wonder they have none in stock.

I consider my contract with MTM to supply each edition of ME has been broken.

The person at the end of the phone tried to blame corona virus - but while this has delayed things and post only comes every other day it has not lost anything as far as I know personally and no-one of my acquaintance has spoken of this either.

I asked to speak to a manager who was 'in a meeting' but still able to speak to the call handler but not to me???

They are due to ring me back, but because of work commitments and a no-mobile-switched-on-in-the-school policy I have had to ask for a call before 8:30 or after 3:30. I will wait and see.

As someone who reads old editions I am upset that my set has been broken up. Being offered two extra editions is not really a substitute to missing an edition.

As far as I am concerned the lack of a magazine is a problem that needs to be solved. Disposing of available stock to a third party seller so soon strikes me as either a mistake, or more worryingly, a need for capital in a hurry.

Edited By Nick Clarke 3 on 02/12/2020 16:59:48

Gavin Whitelaw02/12/2020 17:34:16
19 forum posts

A lot of companies have blamed Covid on their inefficiencies and shortcomings. Just like the catch all excuse of "why we can't do that" is "Helath and safety".

Like you I consider that I have a contract with the supplier. If a magazine does not turn up then it is THEIR duty to provide on. ME is obviously NOT printed to the exact and precise number of subscribers and magazine stand copies and there will be spares.

The distributors make it difficult to contact them and do nothing to source or send a copy.

I have sourced a copy now but why do companies complain when because of lack of good customer service they get slated on forums and on social media?

Still no answer to my message on FB.......the Editor did reply to me and has sorted it out but it is NOT his job. That is what the distributors are paid for!

John Hinkley02/12/2020 19:19:00
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In the absence of both my printed copy of MEW and the digital version, both on here and Pocketbooks, can anyone tell me who won the Stevenson Trophy this year? Maybe even a heads-up on what else I'm missing out on in 299? (Unintentional) repeats excepted.

John

 

Edited By John Hinkley on 02/12/2020 19:19:24

Robert Butler02/12/2020 19:35:16
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My copy arrived today (299) delivered by the trusty newsagent. Quite happy to receive it and not sure whether late or not. A little patience goes an awful long way. Thank you.

Robert Butler

Nick Clarke 303/12/2020 09:13:47
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Posted by Robert Butler on 02/12/2020 19:35:16:

My copy arrived today (299) delivered by the trusty newsagent. Quite happy to receive it and not sure whether late or not. A little patience goes an awful long way. Thank you.

Robert Butler

Fair comment, but that is why I left it until the day before the issue goes out of date for it to turn up before ringing (I thought the last day might not give time to do anything)

I read the other posts regarding when other subscribers' copies arrived but even then was patient.

Frances IoM03/12/2020 09:56:56
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my subscription copy of #299 has not yet turned up here in SE England - I suspect MTM is at best a man and a dog operation - possibly the dog is sick?
JasonB03/12/2020 10:03:17
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Frances, they all get posted* at the same time, maybe complain to the post office

As for the dog being sick, someone who used parcel force a lot was telling me they are down at least 25% with staff off sick or isolating, I would imagine royal mail is the same or worse.

* when I say posted they are done by the pallet load not by a man popping a few into a post box while walking his dog.

As 

 

Edited By JasonB on 03/12/2020 10:09:21

JasonB03/12/2020 11:05:47
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I e-mailed one of the MTM staff 10mins ago and just got these reply about the digital versions

"Hi Jason,

Sorry about this, I’ve got 4653 scheduled to go up tomorrow and I’ve had some issues with MEW. I’ll try and get them up today, tomorrow at the absolute latest. Please feel free to let members of the forum know that there have been some technical difficulties, but they’ll be up as soon as I can possibly get them.

Thanks for your patience,

Beth"

SillyOldDuffer03/12/2020 12:30:14
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Hmmm, I'll start by emphasising I have no connection with MyTime Media other than being trusted to tidy up iffy posts made by forum friends. So far as the magazines go I'm just an ordinary paying customer. No freebies or payments of any kind from MyTime Media or their advertisers. And I'm not asked to toe a party line on the Forum beyond the website's Terms & Conditions and Code of Conduct.

Magazines. Seems to me MyTime Media's Subscription Terms are clear about what happens when magazines go missing or the wrong one turns up. They either provide a replacement or extend the subscription, that's it.

This being the real world, no-one can guarantee delivery or that spare copies will be available. At the best of times it's inevitable that some people will be inconvenienced. And this is far from being the best of times - at the moment expect malfunctions because Covid is causing chaos. Even if you personally haven't noticed yet!

This being the season of goodwill to all men I wonder if people might reconsider their expectations? Reading Gavin's list of gripes, it's clear he subscribed without reading the Contractual Terms. ( Who bothers with small print. Me neither! )

Unfortunately contracts mean what they say, not what the parties involved imagine it should. Gavin said: 'If a magazine does not turn up then it is THEIR duty to provide one'. Fine and dandy except that's not what he and MyTime Media agreed to! Nor do MyTime Media's obligations include personal attention on Facebook or editorial interventions.

When Gavin's copy went missing MyTime Media responded as contracted. And despite Gavin's complaint about poor service being mistaken, the Editor went the extra mile and got him one. I think that's good service, not bad!

Dave

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