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Thank you Arceuro

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martin perman27/10/2020 09:11:19
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1891 forum posts
78 photos

Gentlemen,

Last Saturday I was in the process of making a die when I found that I didnt have the correct size End mills so work cam to a halt, in the afternoon I placed an order with Arceuro for two 2mm Slot drills and some parallels and at 9:00 this morning the postman handed me the goods, it doesnt get any better, excellent service.

Thank you Ketan.

Martin P

Richard Marks27/10/2020 15:55:15
199 forum posts
8 photos

I get the same Excellent service from EKP.

Thank You EKP

old mart27/10/2020 16:14:27
2219 forum posts
164 photos

Ketan of ARC is well aware that old fashioned customer service pays dividends, so few firms understand this.

mechman4828/10/2020 11:55:49
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2792 forum posts
431 photos
Posted by Richard Marks on 27/10/2020 15:55:15:

I get the same Excellent service from EKP.

Thank You EKP

Tried opening page... won't open says too many redirects... is there another link I could try ?

George.

Sam Longley 128/10/2020 13:06:43
800 forum posts
28 photos

dual post

Edited By Sam Longley 1 on 28/10/2020 13:12:55

Sam Longley 128/10/2020 13:09:53
800 forum posts
28 photos
Posted by Sam Longley 1 on 28/10/2020 13:06:43:

I often see these posts & wonder why.

If my wife walks into a shop she expects to be served quickly, Unless there is a queue. So why would it not be the same for expecting a supplier to get the goods off to a customer fairly quickly. Can one tell me the difference?

The real heros in the story are the couriers who are able to collect the goods from the supplier & get the goods to the customer toot suite.

It is not the supplier that needs congratulating for doing what one would expect from any shop is it?

If , however, the supplier offers advice, or good returns service etc then by all means they deserve praise.

Now tell us who carried the goods & congratulate them-- Yet you do not-- Why?

JasonB28/10/2020 13:30:39
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Moderator
19127 forum posts
2105 photos
1 articles

Supplier still needs to pick and pack an order and get it ready for courier to collect. Not such an issue in this case as ARC would have had most of Monday to get the order ready but we often see posts about several suppliers when orders are placed late in the afternoon and arrive next day, It would be all too easy for a supplier to just say Ah leave that one until tomorrow.

There are also other reasons in our web driven world that make it pay for a supplier to get goods that they have instock sent off as soon as possible as well as keep an upto date stock inventory, I'll let Ketan elaborate if he feels like it though he may be busy getting orders ready for dispatch, he has a lot of books to try and shiftwink

Regarding EKP supplies I do find some security settings can make it hard to access their site and often have to go via Google rather than the bookmarked address that I have.

Stuart Smith 528/10/2020 13:43:02
139 forum posts
25 photos

I find that most suppliers (certainly smaller ones) send out orders within 24 hrs. The differences seem to be in the chosen delivery method/ company. I find that Royal Mail deliveries generally arrive quickly, but courier companies seem to vary from excellent to rubbish. But considering the volumes they deal with I suppose this is inevitable.

The thing that shows the good suppliers is how they sort out problems. If an order doesn’t arrive when expected, some make you wait until the timescale of the delivery company for admitting that they have ‘lost’ the item. Others send a replacement immediately.

Stuart

Martin Kyte28/10/2020 14:08:51
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2125 forum posts
37 photos

Remember the old days?

Fill out an order form, write a check saying pay such and such no more than x pounds. (Supplier fills in exact amount). Post off, wait about a month. Eventually the postman arrives with your order. hat assumes you have a catalog. If not order catalog before doing the above.

We haven't half got used to internet ordering.

regards Martin

Ketan Swali28/10/2020 16:24:53
1314 forum posts
105 photos

Soon after CV-19 started, we quickly realised that there were transit delays with every carrier, depending on where the customer is based, be they in U.K. or elsewhere around the world.

Royal Mail uses the term 24 and 48, broadly to classify the previous 1st and 2nd class service. I prefer to use the term 1st and 2nd class for the purpose of this post.

Prior to CV-19, we used the 2nd class service for sending out low value orders. However, due to delays in transit as RM came under pressure, we quickly switched to sending all parcels by 1st class, where we would have previously used the 2nd class service. Even so, there are still transit delays to certain areas in the U.K.. We will resume using the 2nd class service for dispatching low value orders as and when we fell that the service has stabilised.

For U.K. parcel weights over 2kg and upto 30kg, we are still using Parcelforce. We find that they provide a reasonable level of service within the U.K., which costs us much higher than other well know low cost carriers. However, we are unsure how their system will cope in the coming months, so we are also looking at DPD, which comes in at an even higher cost. I will start a separate thread on that subject.

For overseas shipments, we were using a combination of Fedex and Parcelforce. They were okay to a certain extent, but during the months from April to July 2020, we experienced some difficulties with both of them, and we still have some outstanding disputes with both. From August we switched mostly to DHL for overseas, which costs us more than Fedex or Parcelforce.

Although all of the above changes have increased our costs heavily and reduced our profit margins, our turnover has increased, thanks to the custom we receive, for which we are always grateful.

My team tries to get orders out as soon as it can. The main delay in dispatch of orders is on Monday and Tuesday, as this includes processing orders received over the weekend when we are closed.

Ketan at ARC.

martin perman28/10/2020 17:59:08
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1891 forum posts
78 photos
Posted by Sam Longley 1 on 28/10/2020 13:09:53:
Posted by Sam Longley 1 on 28/10/2020 13:06:43:

I often see these posts & wonder why.

If my wife walks into a shop she expects to be served quickly, Unless there is a queue. So why would it not be the same for expecting a supplier to get the goods off to a customer fairly quickly. Can one tell me the difference?

The real heros in the story are the couriers who are able to collect the goods from the supplier & get the goods to the customer toot suite.

It is not the supplier that needs congratulating for doing what one would expect from any shop is it?

If , however, the supplier offers advice, or good returns service etc then by all means they deserve praise.

Now tell us who carried the goods & congratulate them-- Yet you do not-- Why?

To answer your question regarding couriers, I dont say which courier delivers anything that I receive because I cannot fault any company, I buy from Ebay, Amazon and many tooling companies including Arceuro and can honestly say that I get stuff delivered quickly and in good order and usually within three days of placing the order so anything that arrives within two days of the company getting the order needs a mention as in the case of Arceuro. What does amaze me is the number of courier companies that get mentioned on here who have lost it, broken it or take for ever to deliver it all call at my house with packages from all over the uk within what I consider a good fast service, so I cannot find fault with any, they are as good as each other.

Martin P

Meunier28/10/2020 19:42:06
370 forum posts
5 photos

Sent an email to ARC today to thank for good service. Placed order late Friday evening after close of business, Packed and despatched via DHL Monday mid-afternoon and received today (Wed) before lunch in SW France. Good going by any measure.
DaveD

Howard Lewis28/10/2020 20:23:47
3779 forum posts
3 photos

Sam,

A friend has been quoted anything up to six months for a spare for his lathe.

Shortly, we will make our own version of some of the parts, to use easily available standard items, which will actually be an improvement on the O E.

When I enquired about spares for a Swiss bore gauge, I was told that spares were not available, being required for repairs (!) and quoted an astronomical price for a complete replacement with a 6 to 8 month lead time.

In Contrast, Arc Euro always surprise me by quoting upto 2 days, and the item arriving next morning!

A case of exceeding customer expectations!

I have never experienced anything other than excellent service from, and relations with, the company.

When I enquired about a small part from Warco, the following day a packet arrived, with half a dozen, FOC!

Having broken the plastic interior for a Tap and Die box, and following an enquiry at a show, Tracy Tools very kindly sent a replacement, and declined payment!

In complete contrast, I have given up hope, after two years,of even a response from another UK importer.

Not needed anyway, Arc supplied what I needed as soon as the item came back into stock, (and at half the price quoted by the original importer ) AND without wanting airfreight and VAT on everything!

Howard

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