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Excellent Service

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ChrisH10/07/2020 15:13:44
862 forum posts
29 photos

Was trying to place an order with Tracy Tools yesterday on-line, but there was an issue with the webpage which wouldn't let me pay, so I had to phone the order in instead.

(Don't like having to phone orders in, others can hear what's going on, no need for Senior Management to know all that goes on and see every invoice that passes the door - married men will understand!)

The guy at Tracy Tools who took my order said one item was out of stock and wouldn't be in until next week; however, despite that, the total order arrived in the post today, less than 24 hours from order placement.

That's what I call excellent service - well done to Tracy Tools.

Chris

Sam Longley 110/07/2020 15:17:54
758 forum posts
26 photos
Posted by ChrisH on 10/07/2020 15:13:44:

(Don't like having to phone orders in, others can hear what's going on, no need for Senior Management to know all that goes on and see every invoice that passes the door - married men will understand!)

Chris

How sad !

old mart10/07/2020 15:33:52
1824 forum posts
148 photos

They have a well deserved reputation for excellence.

KWIL10/07/2020 16:52:22
3262 forum posts
63 photos

+1, been using Tracy Tools since they first started up in Twickenham, Middlesex eons ago.

John Hinkley10/07/2020 17:02:01
avatar
898 forum posts
298 photos
Posted by old mart on 10/07/2020 15:33:52:

They have a well deserved reputation for excellence.

My wife says she agrees. And the same goes for Tracy Tools!

John

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