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Arc's Website - Is it Just Me?

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ChrisH07/05/2020 23:10:10
857 forum posts
29 photos

Was so pleased a couple or more weeks ago to hear Arc was back in business. So late last week, logged onto my account, checked what I had in my wish list, added a bit more to it, then compiled an order. Despite their website tale of woe and doom on very delayed delivery, was extremely pleased to receive my order yesterday, no worries, a result, sorted!

Except, last weekend, went on the website and my log-in details didn't work. Tried over the next couple of days and the details still didn't work. So then re-registered using all the same user name and password and address details etc as before, and now again have an account, but without my past order details and the wish list is obviously blank; puzzling that my original user name and password were accepted as a new customer and the system didn't flag this up as already in use?

So, has anyone else had this problem in the last few days or is it just me?

I did write an email to Arc asking, but I suspect they are so heavily into being terribly busy right now that there is no time to reply to emails (after all, I got my order sent quick enough, and via my old account too....), so that doesn't bother me as such, I quite understand, but it does bother me that my account seems to have been lost and so I just wonder, is it just me, or has anyone else had this problem?

Chris

Edited By ChrisH on 07/05/2020 23:11:53

Mick Henshall07/05/2020 23:20:51
534 forum posts
34 photos

Hi Chris,

Just checked mine and all seems to be in order

Mick 🇫🇴

Stuart Smith 508/05/2020 00:43:19
92 forum posts
25 photos

Chris

I’ve just checked and I can login ok and see my previous orders etc

Stuart

Graham Stoppani08/05/2020 05:45:07
avatar
71 forum posts
12 photos

Mine is fine too Chris

Graham

Mark Gould 108/05/2020 08:13:34
212 forum posts
120 photos

I placed an order yesterday without problems too.

Mark

ChrisH08/05/2020 09:30:08
857 forum posts
29 photos

Must be just me then! Thanks to you all for establishing that.

Next question is why - what happened? Running a MacBook Pro on Mojave, all is usually OK with that, very strange and the answer is way above my pay scale.

Chris

Martin Connelly08/05/2020 11:02:00
avatar
1365 forum posts
159 photos

Even the most careful of us has probably at some point put a comma instead of full stop or capital o for zero. Maybe it was something like this that you have not spotted.

Martin C

Ketan Swali08/05/2020 11:27:51
1262 forum posts
105 photos

Chris,

I have sent you a PM. Once I have the information requested, I can get our web shop providers to look into it.

On the whole the site is running fine. However, we have seen issues with certain ad and cookie blockers effecting performance. Apart from that, there was an issue related to an apple ipad, which was resolved by the person placing the web order over her iphone. Another was a windows based system, which we were unable to figure out and requested the person to place the order over the phone.

Regarding the banner on our site to which you refer: ' Despite their website tale of woe and doom on very delayed delivery, was extremely pleased to receive my order yesterday, no worries, a result, sorted!', glad you got your goods.

Pre that doom and gloom banner, we were getting around ten enquiries a day from customers chasing delivery. After the banner was uploaded, we are getting around three enquiries a day chasing delivery. All relating to 1st class post shipments, depending on the service in different parts of the country. Orders over £60.00 being sent by Parcelforce are less of a problem.

Ketan at ARC.

ChrisH08/05/2020 18:36:43
857 forum posts
29 photos

Yes Ketan, wasn't really surprised that the order arrived so quickly despite the warning as your service is always so very prompt on orders and the post does seem to be getting through here in the sticks regardless, so very pleased to receive the order!

Chris

Dave Halford08/05/2020 18:57:57
742 forum posts
6 photos

B'ham post is a bit (a week) slow at times.

instead of leaving a card for large items they just dump it on the doorstep.

ChrisH10/05/2020 15:29:20
857 forum posts
29 photos

Well, thanks to Ketan and his team my web access problem has been resolved.

It seems that some plonker of a dipstick, when he placed his last order which arrived so promptly, changed his email address but forgot to let his browser memory know and forgot clean that he had ever done such a thing or even contemplate it - old age and all that, alzheimer's kicking in nicely, which is why I couldn't log in to my account.

Have given myself a severe talking too............

So all's well in the world again, it's that sort of customer support that keeps customers,

Thanks Ketan,

Chris

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