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Pocketmags withdraws support for Windows 10

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Bandersnatch25/02/2020 01:25:17
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Posted by David Caunt on 24/02/2020 22:56:20:

Don't you still have a current subscription to MEW, if so then why wouldn't you still have access to those you previously purchased.


Sorry if I confused you, David .... no, I haven't had a subscription to MEW for several years. I did have one up to ... oh, some time in 2017 I think - which is where the online issues that I can see under my online account date to (and where my non-working version of the local app dates to) .... but I haven't had a subscription since.


I thought we were saying that when you no longer have a subscription they would be unavailable.


We certainly speculated that it was the case, yes. It's why I prefaced my previous post with " 'Nother funny thing. "

Bandersnatch25/02/2020 01:36:03
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Posted by Neil Wyatt on 24/02/2020 23:04:55:
Posted by Frances IoM on 24/02/2020 18:48:49:
the 'deal' with HTML5 is supposed to be that it can't be hacked to make the underlying image available for storage otherwise you could download all images to your machine and share around.

But also, yes, the hackers are so quick and inventive these days we have to use HTML5 to keep a lid on piracy.

Downloading, for someone with a subscription, is not inherently wrong. Sharing is. They are separate concepts.

Unfortunately, the solution gets the innocent along with the guilty. Ah, the joys of the modern world!

Limpet25/02/2020 09:39:13
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Jason

It's all very strange but the thumbnails are visible this morning and the download works. Now I know that this has not been available for a week or so and thought it may just be a temporary glitch at their end. This gives the impression that PM deliberately disabled the Windows app to force you to on-line viewing in the hope that nobody would complain. Very underhand if this is the case

Many thanks for your efforts

Lionel

Edited By Limpet on 25/02/2020 09:39:45

Neil Wyatt25/02/2020 09:50:47
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Posted by Bandersnatch on 25/02/2020 01:36:03:
Posted by Neil Wyatt on 24/02/2020 23:04:55:
Posted by Frances IoM on 24/02/2020 18:48:49:
the 'deal' with HTML5 is supposed to be that it can't be hacked to make the underlying image available for storage otherwise you could download all images to your machine and share around.

But also, yes, the hackers are so quick and inventive these days we have to use HTML5 to keep a lid on piracy.

Downloading, for someone with a subscription, is not inherently wrong. Sharing is. They are separate concepts.

Unfortunately, the solution gets the innocent along with the guilty. Ah, the joys of the modern world!

Pocketmags gets around this by downloading an encrypted version rather than a PDF, so subscribers download their copies, but a scammer can't then simply put it up on a file site./ The aim is to make it so much faff they go and pirate a more laissez faire publication instead.

Neil

Neil Wyatt25/02/2020 09:55:58
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Posted by David Caunt on 24/02/2020 22:56:20:

Don't you still have a current subscription to MEW, if so then why wouldn't you still have access to those you previously purchased.

I thought we were saying that when you no longer have a subscription they would be unavailable.

Subscription issues remain accessible after the end of your subscription, as long as you have a live account with Pocketmags.

Neil

JasonB25/02/2020 12:53:27
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I got this reply back earlier this morning which would explain why I was able to still download issues yesterday pm. So looks like they are still doing some sort of support for W10 as they have tweaked things to work after the latest W10 update

"Microsoft had recently released a new update to their Windows 10 operating system and this had rendered the Pocketmags Offline Reader non-functional. Since this was unplanned, we were unable to communicate this to our customers. However, we have since been working to find a resolution for this issue and are happy to inform you that the app is functional again. Apologies for the inconvenience this has caused.

Please re-launch the app and log in to the app with your pocketmags details to access your magazines. If you have any queries, please do not hesitate to contact us."

Limpet25/02/2020 13:18:51
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Posted by JasonB on 25/02/2020 12:53:27:

I got this reply back earlier this morning which would explain why I was able to still download issues yesterday pm. So looks like they are still doing some sort of support for W10 as they have tweaked things to work after the latest W10 update

"Microsoft had recently released a new update to their Windows 10 operating system and this had rendered the Pocketmags Offline Reader non-functional. Since this was unplanned, we were unable to communicate this to our customers. However, we have since been working to find a resolution for this issue and are happy to inform you that the app is functional again. Apologies for the inconvenience this has caused.

Please re-launch the app and log in to the app with your pocketmags details to access your magazines. If you have any queries, please do not hesitate to contact us."

That's very strange going by the reply I received from pocetmags yesterday am I quote

"I am sorry that you are facing issues with the Windows app. Unfortunately, we have been informed that there would not be any further updates to the Windows app and hence would recommend that you please use the HTML5 reader via our website by logging in with your Pocketmags details. For best results, please use the latest versions of Chrome or Firefox browsers"

I suppose the question that needs answering now is Are they continuing to support the Windows app enabling a download or not?

Lionel

Edited By Limpet on 25/02/2020 13:19:32

JasonB25/02/2020 13:37:46
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That's the same basic one I got but when I went back and commented about the website still saying you could read offline with W10 they escallated it and issued a ticket and that was what the response today was from.

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