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Arc Euro Trade website down

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Ketan Swali19/01/2020 21:17:42
1297 forum posts
105 photos

Our website went down at around 8.11pm this evening. Please accept our apologies if you have failed to get through.

The technical team at our service providers will be working through the night to fix the issues. It is hoped that our site will be back up by tomorrow morning.

I will post further updates as soon as I know.

Ketan at ARC.

Ian Skeldon 219/01/2020 21:23:50
489 forum posts
41 photos

Thanks for the heads up ketan.

Austin O'Hara19/01/2020 23:34:04
20 forum posts
10 photos
Posted by Ketan Swali on 19/01/2020 21:17:42:

Our website went down at around 8.11pm this evening. Please accept our apologies if you have failed to get through.

I was wondering what was happening and thought my Safari blocking settings were acting up when "servedbyabutler" URL kept appearing.

Thanks for the notification.

Austin

Ketan Swali20/01/2020 09:41:53
1297 forum posts
105 photos

Current status is that the technical guys are still working on the problem.

Now they are hoping that our site will be up latest by tomorrow morning. Fingers crossed.

Our telephone lines are working as normal for anyone wishing to place an order by phone.

Ketan at ARC.

Neil Wyatt20/01/2020 10:38:48
avatar
Moderator
18235 forum posts
714 photos
77 articles

Good luck!

Neil

Emgee20/01/2020 10:46:45
1717 forum posts
231 photos

This will be the time when those catalogues pay for themselves.

Emgee

HOWARDT20/01/2020 16:33:00
595 forum posts
15 photos

Just shows how reliant we are on the internet theses days. How long would it take for shops to appear if the WWW went down for good.

Former Member20/01/2020 17:47:39
1329 forum posts

[This posting has been removed]

Guy Lamb20/01/2020 17:50:57
91 forum posts

It might be an age thing, but I can navigate my way through a catalogue to find what I'm looking for far faster than a web site.

Brian G20/01/2020 17:56:14
715 forum posts
28 photos
Posted by HOWARDT on 20/01/2020 16:33:00:

Just shows how reliant we are on the internet theses days. How long would it take for shops to appear if the WWW went down for good.

I suspect a very long time, as it is difficult to imagine the web going down permanently unless the physical structure of the internet was destroyed, in which case the collapse of the financial system and complete stoppage of communication and international trade would probably reduce us to a barter economy. Assuming of course that we weren't wiped out by whatever disaster ("dinosaur killer" meteorite, global nuclear war, pandemic?) caused the failure in the first place.

Sorry, I'm operating in "little ray of sunshine" mode this afternoon.

Brian G

Bandersnatch20/01/2020 18:38:02
avatar
1719 forum posts
60 photos
Posted by Guy Lamb on 20/01/2020 17:50:57:

It might be an age thing, but I can navigate my way through a catalogue to find what I'm looking for far faster than a web site.



No, it's a website thing. Catalogues don't have pop-ups, roll-overs, dropdowns and zero dead space for the mouse pointer so that the website owners can force in front of your eyeballs things that you never wanted to look at in the first place.

Edited By Bandersnatch on 20/01/2020 18:42:00

Terry Howlett 121/01/2020 10:29:16
13 forum posts

Looks like ARC's website is still down. Any news on progress Ketan?

Thanks

Terry

Ketan Swali21/01/2020 10:54:24
1297 forum posts
105 photos

Hi Terry and All,

Keeping my fingers crossed failed to help. We are still waiting.

Latest I have been advised is that all will be back up by end of today, but judging by what has been said earlier, it is difficult for me to be sure.

Ketan at ARC

Edited By Ketan Swali on 21/01/2020 10:54:51

noel shelley21/01/2020 11:10:15
116 forum posts

Hi Ketan, sorry to hear of the problem. Good luck and best wishes. Noel

SillyOldDuffer21/01/2020 11:23:02
Moderator
6329 forum posts
1388 photos

Oh dear, still poorly at 11:18 -"Server Error in '/' Application."!

By this time Ketan's blood pressure must be through the roof. Perhaps we should all order something by phone! Now were did I leave the Catalogue?

Hope it's fixed soon - nightmare.

Dave

Circlip21/01/2020 11:34:23
1197 forum posts

CB's Ketan CB's smiley

Regards Ian.

Ketan Swali21/01/2020 11:49:19
1297 forum posts
105 photos

Ha Ha smiley

So far, we are still sitting calm, dealing with various other house keeping, stock take, etc.

We are taking orders over the phone - no more no less than usual, along with a good number of calls coming in from well wishers to tell us that our site is down.

Ketan at ARC.

Ketan Swali21/01/2020 15:58:45
1297 forum posts
105 photos

Update:

Our website came back up at around 2.30pm.

There were some glitches in the first hour, which have now been rectified.

Orders placed through the website are coming through.

Thank you all.

Ketan at ARC.

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