Tracy Tools replacement excellent response
|David George 1||10/10/2019 13:26:06|
965 forum posts
I have just received a replacement M3 x 0.6 Die. I ordered a carbon steel die on the internet on Sunday and it arrived on Tuesday but I was too busy till yesterday to try it. I only need one screw, in brass, for a small telescope on a walking stick so I thought that a carbon steel would be ok. I put it in my die holder and tried a cut but it was too small so I loosened the outer screws and tightened the centre wedge screw and there was a ping and the die broke. I called Tracy Tools and straight away they said they would send a replacement and today, the next day, it has arrived but the replacement is a HSS die not carbon steel and no charge. Absolutely magic and job done.
Edited By David George 1 on 10/10/2019 13:26:39
|not done it yet||10/10/2019 13:54:58|
|3544 forum posts|
Very good service. They are likely aware (they are now) of the limitations of that batch of carbon steel dies, but good of them to supply a higher quality die as a replacement. I’m sure you are a happy customer as a one day delay in the job is not important. They did not make much (read that as ‘any’ ) profit on that sale, but have a) retained a customer and b) will have gained with the positive publicity on the forum.
|Brian Oldford||10/10/2019 15:49:37|
582 forum posts
I'll second that.
|Howard Lewis||10/10/2019 17:17:45|
|2439 forum posts|
Tracy Tools are like that, they support customers.
I knocked my box of Metric Taps and Dies onto the floor. This cracked the thin plastic interior. When I asked at a Show if they could supply a replacement The response was, "Give me the type of set, your name and address, and we'll send one", "How much?" "F O C"; and they did!
One die split. At another Show, they took one look, "It's one of ours" and immediately handed a replacement to me.
That's why they are one of my preferred suppliers, for my small needs.
113 forum posts
Recently I mistakenly, and through my own finger trouble, ordered two identical dies. Within the hour I had a phone call to enquire if I really meant to do this. When I said that it was entirely my error the nice guy on the other end said 'Not to worry, We will credit your PayPal account."
The first die arrived next morning, and the refund for the second was in my account immediately after the weekend.
Without doubt one of the best mail-order operators on the circuit.
And they still do Imperial sizes, unlike some who now provide solely Napoleon!
|Brian Sweeting||10/10/2019 19:00:31|
|385 forum posts|
And it is such a dangerous place to enter as you turn into a "tool-tart" and your wallet starts hanging onto the bottom of your pocket.
|Mark Rand||10/10/2019 22:05:00|
|798 forum posts|
They used to be a major 'tourist attraction' when in Dartmouth for me, when going back to see mum and dad in Ashburton
|David George 1||12/10/2019 12:11:29|
965 forum posts
The piece I was making was this. About 15mm long.
Edited By David George 1 on 12/10/2019 12:12:20
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