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Issue Reading New Digital Viewer

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Gerd Vanhaevere04/03/2019 07:20:32
8 forum posts

Somthing IT folks never seem to learn : LEAVE WELL ENOUGH ALONE .

I never had issues with theflash versions .

This abomination is useless .

I think I have to agree with other posters , if a decent print function doesn't return , my subscription

is useless and will be cancelled .

I'll be better off going to the library and scan the pages I like .

Sorry , my 2cts

Gerd

JasonB04/03/2019 08:27:58
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Gerd, you can still print from Pocketmags viewer.

Bandersnatch04/03/2019 18:32:11
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Posted by Gerd Vanhaevere on 04/03/2019 07:20:32:

Somthing IT folks never seem to learn : LEAVE WELL ENOUGH ALONE .

I never had issues with theflash versions .

This abomination is useless .


... as is that heap of carp PocketMags imo. But the whole thrust these days seems to be to push the latter on everyone.

To be fair, Neil has indicated several times that the issue with printing from the online viewer is being looked at. If/when it happens there's no telling at this stage what it will look like. The constant pushing of PocketMags as alternative doesn't give me a warm feeling though.

Geoff Farmer08/03/2019 18:22:52
1 forum posts

Dear Moderator.

Using Windows 10, Can't read in Firefox, can't print either. My subscription is due in 2 weeks so what am I paying for?

Best option - cancel subscription.

JasonB08/03/2019 19:49:51
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Geoff Pocketmags should work fine with firefox if not use Chrome and you can print from there. Until printing from the new viewer is sorted then Pocketmags is the best option to print current issues.

Edited By JasonB on 08/03/2019 19:50:03

Keith Rowe17/03/2019 18:36:51
20 forum posts
2 photos

I wish people would stop saying you can print from Pocketmags, because I can not print from my laptop or my tablet or phone which I could do before, my subscription is also up soon so as Geoff has said what am I paying for?

JasonB17/03/2019 18:58:38
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What sort of phone are you using?

I have just printed a page from the latest ME ( to PDF ) and can view that on my Android phone or on my PC. Can't be bothered to waste the ink and physically print it on paper.

dsc03565.jpg

 

Edited By JasonB on 17/03/2019 19:02:30

Keith Rowe17/03/2019 20:14:50
20 forum posts
2 photos

A samsung. I have just tried to print and can't. I can not print from any device I have.

Trying to read the magazine on my laptop with chrome is useless the viewer is not fit for purpose.

JasonB17/03/2019 20:24:18
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Try using Puffin browser when looking at Pocketmags on Android and it will view and print OK, I'm using a Samsung too, issue is more likely Chrome than the viewer.

EDIT, Just done it using Chrome on The Samsung so working my end.

Edited By JasonB on 17/03/2019 20:34:40

Keith Rowe22/03/2019 18:30:49
20 forum posts
2 photos

Tried Puffin will not work for me.

Is it intended to fix this problem so that it works in all browsers ?

JasonB22/03/2019 19:31:21
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What other browser are you using?

Edited By JasonB on 22/03/2019 19:32:05

DMB01/04/2019 14:26:53
901 forum posts

The SMEE manages to supply printable copies of their Journal back numbers.........

Neil Wyatt01/04/2019 18:21:44
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Posted by Gerd Vanhaevere on 04/03/2019 07:20:32:

Somthing IT folks never seem to learn : LEAVE WELL ENOUGH ALONE .

I never had issues with theflash versions .

This abomination is useless .

Sorry Gerd,

Support for flash is being withdrawn at the end of the year, which leaves us little choice in replacing it.

We used to get as many complaints about flash as the new system, which just goes to prove you can never please everyone.

I hope that, as people get used to the new controls, they won't feel the new system is quite as bad as it seems at first.

Neil

Neil Wyatt01/04/2019 18:24:15
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Posted by DMB on 01/04/2019 14:26:53:

The SMEE manages to supply printable copies of their Journal back numbers.........

The SMEE doesn't have a business model that is undermined by pirate copies being sold.

We had well over 3,000 take down notices for pirate copies of MEW and ME served on our behalf last year.

Neil

Neil Wyatt01/04/2019 18:26:56
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Posted by Keith Rowe on 22/03/2019 18:30:49:

Tried Puffin will not work for me.

Is it intended to fix this problem so that it works in all browsers ?

Hi Keith,

It's always very challenging when people have problems with software setups that work for other people.

If you could email me details of which computer, operating system version and browsers (including version) I will pass them on to our tech support and see if they can suggest a solution.

neil.wyatt@mytimemedia.com

Neil

Neil Wyatt01/04/2019 18:29:25
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Posted by Geoff Farmer on 08/03/2019 18:22:52:

Dear Moderator.

Using Windows 10, Can't read in Firefox, can't print either. My subscription is due in 2 weeks so what am I paying for?

Best option - cancel subscription.

Hi Geoff,

I've never had issues reading the magazines in Firefox/W10 (since 2014, Firefox always kept up to date).

Can you clarify if you are using Pocketmags or the archive?

As above, if you could email me details of which computer, operating system version and browser(s) (including version) I will pass them on to our tech support and see if they can suggest a solution.

neil.wyatt@mytimemedia.com

Neil

Keith Rowe12/04/2019 14:32:15
20 forum posts
2 photos

Is this ever going to be sorted out or is it a question of like it or lump it.

JasonB12/04/2019 14:40:20
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As i have said before:

The problem of the new viewer not being so easy to view the mag on can be sorted by using the Pocketmags viewer.

Likewise the problem of not being able to print from the new viewer can also be sorted and infact improved upon by using the Pocket Mags viewer.

Steambuff12/04/2019 15:38:01
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498 forum posts
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Jason,

But what do the new subscribers use to view/print the archive copies (Jan/Feb/Mar 2019) .... They will not be able to use PocketMags for issues prior to the start of their subscription.

The only way I can print a full page from PocketMags is by setting the page size to A2 ... It is easier for me to take a screen shot on my iPhone and paste the image into Word ... but should not have to do that if the viewer was fit for purpose.

Any company who cared for its customers/subscribers whould have fixed the issues by now or rolled the viewer back.

My MEW is due for Renewal next month and ME a couple of months after that .... What with the subscription increase and loss of functionality and a view wher you consistantly have to zoom ... I have cancelled my Direct Debits and will not be renewing. (My local Library/ME club has copies, I will read them and copy as required)

Dave

JasonB12/04/2019 15:58:13
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Dave, I have said in the past "Pocketmags is the best option to print current issues".

Just did a print without altering any settings, paper sizes etc. Just looks like I need a new ink cartridge.

dsc03578.jpg

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