|Rik Shaw||18/12/2018 14:43:46|
1483 forum posts
Bought a new Android smartphone. Downloaded and installed ME and MEW apps. Activated existing subscriptions on both apps whereupon I find I have to pay for all my digital editions.
Phone call to My Time media (a long one) where a chap attempted to help - unsuccessfully. "You'll have to use Google" he finally tells me.
I didn't use google, instead I used my email client and sent a request to email@example.com to cancel both subscriptions.
Drastic? Maybe, but this is not the first time I have had grief re: digital issues.
Lifes' to short for such faffing
|Neil Wyatt||18/12/2018 16:05:13|
19033 forum posts
Please, before you cancel can you send me an email explaining what the actual problem is?
You have a bundle subscription and there should be no issues with accessing them on Pocketmags for Android or the ME/MEW app.
Did you try contacting firstname.lastname@example.org?
You need to login/register to pocketmags then you may need to 'restore purchases'.
It sound to me like you may have created a new pocketmags account on the phone rather than linking the app to your existing account.
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