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Unable to access Online Archive.

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Alexander F Campbell23/11/2018 18:01:10
4 forum posts

I have a print+digital subscription and am having trouble accessing the online archive.

I just get the following message: -

Your Print subscription to Model Engineer Magazine no longer allows you access to the Digital archive.

The Print + Digital Subscription costs only a few pence more per issue and entitles you to your print copies, access to this Online Archive as well as digital downloads of all of your subscriptions issues to enjoy wherever you go and to keep even after your subscription ends.

 

My subscription was direct via the model engineer website.

 

Can anyone give me a valid reason for this issue.

Thanks.

A F Campbell

 

Edited By Neil Wyatt on 23/11/2018 19:07:49

Neil Wyatt23/11/2018 19:19:38
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15816 forum posts
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73 articles

Hello Alexander,

Sorry to hear of your problem.

I've removed your numbers from your post so you can't get 'cloned' by someone else.

Your subs number shows as a digital subscription with archive access valid until 20 December 2019, but emulating your account also gave me the message you quote.

It may be that the system is assuming your sub isn't valid until 20 December, but I doubt this is the problem.

I have asked someone to look into this for you, but as it's now Friday evening I'm afraid they won't be back in work until Monday.

For any future issues it's usually best to contact details here first, although I suspect this error will need an expert to sort it out:

www.model-engineer.co.uk/editorial/page.asp?p=908

Neil

Alexander F Campbell23/11/2018 22:16:33
4 forum posts

Hi Neil,

Thanks for looking into this for me and will await some resolution at some point next week.

I found it rather odd as I was able to access the archive about 3 months ago when i was trying to locate an article or two.

Regards.

A.F Campbell

JasonB24/11/2018 06:58:48
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15167 forum posts
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Did you just renew your existing subscription or have you taken out a new one?

Alexander F Campbell24/11/2018 23:58:40
4 forum posts

Hi Jason,

No, my current subscription should run out on 21st December 2018 when it will require renewal.

The odd thing is that Neil suggests it is valid until December 2019, which suggests that it may have been renewed automatically, although I don't recall making that arrangement when I signed up.

All very odd and I would like to get some clarification on the situation and get my access to the archive restored.

Alex.

Neil Wyatt28/11/2018 18:45:17
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Moderator
15816 forum posts
672 photos
73 articles

Hello Alexander,

It seems to be working fine now, can you try it again?

Neil

Alexander F Campbell30/11/2018 14:55:47
4 forum posts

Hi Neil,

Yes it is now working OK so many thanks to you and Jason for getting it sorted.

Best regards.

Alex.

Neil Wyatt30/11/2018 16:26:09
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Moderator
15816 forum posts
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73 articles

Great, thanks Alexander.

Neil

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