Large order Places - taken my money - no delivery or contact
|Absolute Beginner||18/10/2018 20:14:35|
103 forum posts
I wonder if anyone else has had dealings with JB Cutting tools.com
They seem to suggest that they supply British made Lathe cutting tools.
Have placed an order, they have taken my money,,,,No goods received and no reply to emails sent.
Staring to get a little concerned. Order placed 11th Oct no contact or goods since!
|Alan Waddington 2||18/10/2018 20:22:27|
|522 forum posts|
Have bought plenty off them direct at Rufforth Auto jumble over the years, they had a stall there once a month. ( Maybe still do, ive not been in a while)
Very nice people, used to be an older couple, but think the kids took over. Always helpful, and no complaints about their wares or prices from me.
Have you tried phoning them ?
22603 forum posts
Likely busy packing and traveling to Midlands show where they were today. I've not had problems with them mail order or bought from shows
|12 forum posts|
I ordered four inserts on October 10 and they arrived the following day.It wasn't my first order and I hope it won't be my last.
|John Rudd||18/10/2018 20:48:47|
|1452 forum posts|
I've had nothing but exemplary service from them...All orders from them fulfilled without issue, but....then..
I ordered a parting tool for my big lathe and decided it wasnt suitable, called them and they swapped it out no quibble...
|not done it yet||18/10/2018 21:05:58|
|6744 forum posts|
The bits I bought from them today, at Warwick, did not particularly claim to be made in Britain. One item had Mitsubishi plastered over it - well at least the packaging did.
So far a satisfied customer, but clearly yet to try them out.
‘Seem to suggest’, to me is a bit ‘woolly’ to say the least. Maybe read again, whatever you think you read, and be a little more certain?
Edited By not done it yet on 18/10/2018 21:09:42
|Chris Evans 6||18/10/2018 21:09:33|
2052 forum posts
They where at Stafford classic bike show over the weekend and from Jason's post at the Midlands show as well. Sounds like they have been a bit stretched for time.
|Rod Renshaw||18/10/2018 21:09:47|
|375 forum posts|
+1 for good service from JB.
Both the older couple (no insult intended!!) were on duty today on their stall at the Midlands Show so no apparent problems. JB has been a fixture at ME and similar shows for some years and appear to have many regular and satisfied customers, including myself.
+1 for giving them a ring after the show finishes on Sunday to sort what is hopefully a minor hiccup.
|Absolute Beginner||18/10/2018 21:21:51|
103 forum posts
So does anyone have a phone number for them as nothing listed on Website. As they they were ordered on the 11th October its been 7 days without any news!!!
|Neil Wyatt||18/10/2018 21:28:35|
18994 forum posts
Their phone number is on the website, you need to scroll down and click 'contact information':
JB have a very good reputation, but they will be at the Midlands show all weekend and they may be planning for Monday off. I'm 100% sure they aren't the sort to take your money and do a runner.
It may be something has gone astray, it can happen to anyone, but I'm sure if you email or phone on Tuesday they will get back to you.
Edited By Neil Wyatt on 18/10/2018 21:34:19
|Alan Waddington 2||18/10/2018 21:34:00|
|522 forum posts|
Check your inbox Gary
|martin perman||18/10/2018 21:41:23|
2042 forum posts
As confirmed they are at MME all weekend, have used them for years, very informative and helpful.
|572 forum posts|
Always had excellent advice and service from them.
2947 forum posts
Can only concur with others, +1 for JB cutting tools. Have bought from them at last years Doncaster ME show & via post over the years, never had any probs with them. Give them a call after this weeks show, I'm sure there will have been a delay due to show preparation or a simple oversight.
|Simon Williams 3||18/10/2018 23:05:19|
|652 forum posts|
Absolute Beginner :
I simply can't accept that there are grounds for believing J B Tools are messing you about, it's not credible. I've got no connection with them other than as a satisfied customer of many years standing, and have always found Jenny and her husband absolutely delightful to deal with. This is a simple oversight or an email has got lost (it happens!).
Can I suggest someone brings this to the attention of Jenny tomorrow at the show - I know she'll want to sort it urgently. I'd do it myself but I'm not planning to go 'til Sunday.
Can't speak highly enough of them.
|Michael Gilligan||18/10/2018 23:36:50|
20108 forum posts
As an impartial observer ... I've just seen this on the homepage:
It's difficult to read any ambiguity into that.
|1504 forum posts|
I was just going to point that out , you beat me to it. It may, just possibly, be a definite, even a positive, statement.
At the bottom of every "page" of the website there is a row of items. This includes 'Contact information' - click on that and you can email, phone, or write to them.
|chris stephens||18/10/2018 23:56:03|
|1049 forum posts|
You will please notice it makes no mention of where the inserts are made, only tools, bars, blades etc.
|Michael Gilligan||19/10/2018 00:08:05|
20108 forum posts
As a random check, I selected this: **LINK**
I then did as suggested, and 'looked out for the logo'
... at the bottom of the page I found a teeny little Union Flag
Does that qualify as 'the logo' or must we look only for the bigger one, with the text ?
Edited By Michael Gilligan on 19/10/2018 00:32:16
|Mark Rand||19/10/2018 00:53:47|
|1239 forum posts|
They definitely won't be able to answer the phone before Monday, since they're at the Midlands show. They really are a 'small family' firm, with Jenny and hubby being nearly all of it. They'll get back to you. Just give them time to get past the show.
No relationship to them, but did pick up a few more sharp pointy things from them and have a nice chat today!
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