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What's Happened to My Profile and Details.

Keeps changing back to original.

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Ian B.07/10/2018 16:57:36
163 forum posts
5 photos

Can anyone explain why after being away just 10days my profile and personal details have been changed back to what they were before 16th August 2018?

I have received my last ME at the correct address but this site now shows my subscription number at the old address.

The status that I set when the changes were made has been removed (and which had shown for a number of weeks). Please advise.

This sort of thing is extremely disappointing.



Neil Wyatt07/10/2018 17:40:33
18809 forum posts
733 photos
80 articles

Hello Ian,

I have no idea. The profile can only be changed by you or a moderator as far as I know.

I suppose something could have happened to cause your profile to revert to its backup; these details are not used for deliveries etc. only for verifying access to digital archive and subscriber only content.

Is it possible that you changed your details on the subscriptions site and not on your profile? They are not linked.

Finally, I think statuses disappear when a cookie expires, but I'm not sure about that.


Ian B.08/10/2018 09:23:49
163 forum posts
5 photos

OK Thanks Neil I will try again. I spoke on the telephone with the office to change our address when we moved but changed my profile on here via the Settings menu.

No problems will re-enter.



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