|Bob Rodgerson||19/09/2018 09:09:06|
|571 forum posts|
Despite numerous efforts the payment website refuses to let me pay for my subscription,always at the last hurdle I press the proceed to payment option and it keeps returning me to the same page but gives no reason as to why.
I have looked everywhere on that page to see if I have failed to tick any boxes such as a terms and conditions box but can't see any.
Is this just a problem for Apple users (for instance when you hit the enter button with an Apple macbook the cursor returns to the top left of the page. This is damned annoying but has been this way for years). Or is there a problem with the My Time site?
Edited By Bob Rodgerson on 19/09/2018 09:09:32
|Neil Wyatt||19/09/2018 10:45:56|
16579 forum posts
Are you using https://me.secureorder.co.uk/youraccount/ ?
It may be quicker to call customer service on 01604 828 748 and they should be able to get you sorted.
|Joseph Reichert||20/02/2019 06:15:38|
|2 forum posts|
I am a MEW subscriber in the United States, and am a bit confused
about how to renew my subscription. (My current subscription expires
on 21.04.2019. I initiated my subscription to MEW in April of 2018.
At that time, I understood that I could not subscribe by mailing a check
drawn on a U.S. bank to the UK, and I resolved the problem by means
of a telephone conference with one of MEW's sales reps in Britain.
But I have now received a renewal bill via Royal Mail, at my residence in
New Mexico, which invites me to renew by mailing a check in the sum of
53.15 (UK currency) to MEW's Northhampton office.
Should I mail in a check drawn on my local bank for a the U.S. dollar
equivalent of in British pounds, as per the prevailing exchange rate?
If that is not the correct procedure, what should I do.
(By the way, I find MEW to be an outstanding publication, and I find something
of use in every issue. Thus the tender care I take with my renewal.)
Edited By Joseph Reichert on 20/02/2019 06:16:29
3715 forum posts
Checks? I vaguely remember those things. Been a long time though. I don't know of a local business here in Australia that would still accept one. And one from overseas in a foreign currency? Not likely.
I renew my MEW from Australia using credit card via clicking on the "Renew Now" icon on the top right of this forum page. Seems to work ok.
Edited By Hopper on 20/02/2019 08:13:37
|Neil Wyatt||20/02/2019 08:41:33|
16579 forum posts
Thanks for the kind words about MEW.
I don't think we can accept a standard cheque drawn ona US bank; there used to be International Money Orders and other ways to do this, but. The simplest way to pay is online with a debit or credit card, but we can also take these payments over the phone, you can set this to auto renew.
If you go to me.secureorder.co.uk/mew/BAR/ you can set up a separate secure account (with a new password and your subscription number) that will allow you to manage you subscription including making and managing card payments.
If you are still unsure, please email me at firstname.lastname@example.org with details of your subscription. I will get someone to contact you with a solution.
|John Buckley 5||24/08/2019 06:38:28|
|1 forum posts|
Good afternoon Neil,
Has the telephone number for subscriptions been changed? When I try and ring the number shown in your postings ends up with a recording telling me the number is no longer available.
Tamworth NSW Australia
16283 forum posts
John, I have just tried it and got the recorded message to say it was closed at the moment as out of hours.
If you look at the contacts page it gives times it will be open as well as the international dialing code.
|XD 351||24/08/2019 08:00:21|
1327 forum posts
I just renewed my subs and as usual it let me get to the final part where i click the renew icon and it shoots back a message the we don’t deliver to that part of the world which is strange considering my subs are digital only ! I tried the rest of the world setting , i tried setting it for the U.K but to no avail it just wouldn’t let me pay for my subs . In the end i filled out the delivery address with a lot of the letter X and it accepted it ! Seriously it needs to be fixed as i get this every time i renew my subs and surely they can sort out the section for delivery with the digital only subs as there is no delivery . In the end i got a good laugh out of it as this is the only magazine that i know of that tells you when your subscription is due but won’t take your money ! 😁
|Neil Wyatt||24/08/2019 22:16:22|
16579 forum posts
I think it is possibly because of not selecting 'rest of world' right at the beginning; rather than at checkout.
Doesn't help that it remembers an earlier choice...
I'll report this again.
|XD 351||25/08/2019 08:18:19|
1327 forum posts
Nup went through the whole lot step by step each time and the only thing that changed was the amount of subscriptions i wanted to buy which i had to edit so it didn’t try to charge me twice for one subscription.
This is the biggest PIA of a subscription to renew that i have ever encountered !
Whats the bet on clicking the auto renewal icon going through faultlessly ? I reckon they would have that set up so it works properly and once they have your CC details stopping your subs would be an ordeal !
Edited By XD 351 on 25/08/2019 08:24:41
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