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MEW renewal problems

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Bob Rodgerson19/09/2018 09:09:06
567 forum posts
166 photos

Despite numerous efforts the payment website refuses to let me pay for my subscription,always at the last hurdle I press the proceed to payment option and it keeps returning me to the same page but gives no reason as to why.

I have looked everywhere on that page to see if I have failed to tick any boxes such as a terms and conditions box but can't see any.

Is this just a problem for Apple users (for instance when you hit the enter button with an Apple macbook the cursor returns to the top left of the page. This is damned annoying but has been this way for years). Or is there a problem with the My Time site?

Edited By Bob Rodgerson on 19/09/2018 09:09:32

Neil Wyatt19/09/2018 10:45:56
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15835 forum posts
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Hello Bob,

Are you using https://me.secureorder.co.uk/youraccount/ ?

It may be quicker to call customer service on 01604 828 748 and they should be able to get you sorted.

Neil

Joseph Reichert20/02/2019 06:15:38
2 forum posts

I am a MEW subscriber in the United States, and am a bit confused

about how to renew my subscription. (My current subscription expires

on 21.04.2019. I initiated my subscription to MEW in April of 2018.

At that time, I understood that I could not subscribe by mailing a check

drawn on a U.S. bank to the UK, and I resolved the problem by means

of a telephone conference with one of MEW's sales reps in Britain.

But I have now received a renewal bill via Royal Mail, at my residence in

New Mexico, which invites me to renew by mailing a check in the sum of

53.15 (UK currency) to MEW's Northhampton office.

Should I mail in a check drawn on my local bank for a the U.S. dollar

equivalent of in British pounds, as per the prevailing exchange rate?

If that is not the correct procedure, what should I do.

(By the way, I find MEW to be an outstanding publication, and I find something

of use in every issue. Thus the tender care I take with my renewal.)

Edited By Joseph Reichert on 20/02/2019 06:16:29

Hopper20/02/2019 08:12:41
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3529 forum posts
68 photos

Checks? I vaguely remember those things. Been a long time though. I don't know of a local business here in Australia that would still accept one. And one from overseas in a foreign currency? Not likely.

I renew my MEW from Australia using credit card via clicking on the "Renew Now" icon on the top right of this forum page. Seems to work ok.

Edited By Hopper on 20/02/2019 08:13:37

Neil Wyatt20/02/2019 08:41:33
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Moderator
15835 forum posts
672 photos
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Hello Joseph,

Thanks for the kind words about MEW.

I don't think we can accept a standard cheque drawn ona US bank; there used to be International Money Orders and other ways to do this, but. The simplest way to pay is online with a debit or credit card, but we can also take these payments over the phone, you can set this to auto renew.

If you go to me.secureorder.co.uk/mew/BAR/ you can set up a separate secure account (with a new password and your subscription number) that will allow you to manage you subscription including making and managing card payments.

If you are still unsure, please email me at neil.wyatt@mytimemedia.com with details of your subscription. I will get someone to contact you with a solution.

Thanks,

Neil

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