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Change of address

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Meunier23/08/2018 17:17:31
225 forum posts
1 photos


I have recently moved house and whilst I have a postal re-direct in place will need to change my MEW subscription details.

I have checked Neil's subs FAQ's and didn't find an answer.

When logged in, is the change of address effected if I go to Settings->My details and change the address or should I email help@mesecure etc.



JasonB23/08/2018 18:37:35
15776 forum posts
1650 photos
1 articles

If you click "subscribe" along the black bar towards the top of the page then click either of the red tabs " Me Subscription " or "MEW Subscription" you will see at the top right of the screen that then opens "my Account" use this to change your subs address

Meunier23/08/2018 20:04:36
225 forum posts
1 photos

Thanks Jason, in fact I found subscr nbr and a link to MEW account in filed email acknowledgement of subscrn renewal.
Had to 'create an account' then changed address.

Meunier24/08/2018 20:53:14
225 forum posts
1 photos

Update - despite after hitting 'save' getting 'success, your account will be updated in a few minutes' - 24hrs later, no change. Followed same procedure tonight, same message, then found at bottom of page next to 'renew' edit delivery address, edited to new address and got same success message, will wait and see, it's not urgent.
Is this a system function or does it require human intervention.
Wonder if a non-UK address makes a difference ?

John Hinkley25/08/2018 07:05:48
738 forum posts
245 photos

There must be something awry with the link you're using, Dave. When I moved back to the UK in 2015 and subsequently relocated within the UK this year, I followed the same procedure as Jason has suggested and both times encountered no problems whatsoever.


Meunier25/08/2018 15:07:21
225 forum posts
1 photos

You appear to be as baffled at my lack of success as I am, John.
Yesterday, second attempt, I followed Jason's path exactly and once logged on,arrived at my account details.

'edit account details' -> address duly edited ->save -> response = 'success, your account will be updated in a few minutes'
Also, under the 'RENEW' tab, 'change delivery address' changed/saved there also - same response.

Checked today and old address is still in place, it's only the first line of addr that needs changing.

Thanks for the help/suggestions, will send an e-mail to after the weekend holiday



Neil Wyatt25/08/2018 17:55:23
16279 forum posts
681 photos
74 articles

Hello Dave,

Let me know if they can't sort things for you.


Meunier25/08/2018 19:35:06
225 forum posts
1 photos

Thanks, Neil


Meunier01/09/2018 20:51:02
225 forum posts
1 photos

Update to say that needed two attempts to make the change.
Their first attempt was also unsuccessful, second attempt succeeded..
Thanks duly sent to Elaine and Kate for their assistance, thanks also due to Neil+JasonB.

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