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Subscription Renewal Email - CAUTION

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Doubletop09/07/2018 22:00:06
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I have just recieved and email from help@me.secureorder.co.uk advising me that I need to renew my subscription. In the email is a a link

"So what are you waiting for? "Simply click here to renew today"

This takes you to a renewal page that is for the print and digital copies. Currently I only subscribe to the print version. The link doesn't allow the type of subscription to be changed. Basically, they are trying to sucker me into buying both.

Just select the "Subscribe" link in the black bar above and take it from there. You'll be able to select which subscription you want.

Pete

Edited By Doubletop on 09/07/2018 22:01:59

DMB09/07/2018 23:07:32
795 forum posts

Methinks it's a scam.

Neil, can you please shed some light on this?

Doubletop11/07/2018 03:16:45
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Not a scam.

The link goes directly to the same url as you would get to if you followed the subscription link at the top of this page. It also has my correct account details.

No this is just an attempt to up the subscription by the third party subscriptions website.

Pete

Hopper11/07/2018 08:09:35
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"Pro-active marketing".

Doubletop11/07/2018 10:26:36
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Again - this is nothing to do with scam emails or dodgy email links. Let us please not loose the purpose of this thread.

JasonB11/07/2018 10:46:15
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I have deleted the posts related to Spam/scam.

Pete was just saying to be careful that you don't pay for Print and digital if you only want print or digital. I have also altered the title from Warning to Caution.

 

Edited By JasonB on 11/07/2018 10:47:46

Michael Gilligan11/07/2018 10:47:29
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Posted by Doubletop on 11/07/2018 10:26:36:

Again - this is nothing to do with scam emails or dodgy email links. Let us please not loose the purpose of this thread.

.

Trying to keep on-topic, Pete ... is it ME, or MEW, to which you subscribe ?

[ from the email address that you quoted, I would presume it to be ME ]

MichaelG.

JasonB11/07/2018 10:56:47
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Michael, the me.secureorder is the 3rd party that deals with subs not ME mag as there is no mew.secureorder.

The links at the top of the page take you to a model-engineer website page and from their to one of the me.secure pages depending on which mag you select ME or MEW

Doubletop11/07/2018 10:59:14
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Thanks Jason

The other point being that by using the link in the email it is not possible to change the option. Using the "subscribe" link above you can select either or both.

Michael

Good point; In this case it is ME but I do subscribe to ME and MEW

Pete

There is an element of déjà vu here as well. Last time I renewed  (3 years ago) there was a different price if you used the emailed link, the pricing in the renewal letter or the direct online 'subscribe" link. Neil was on the case back then.

Edited By Doubletop on 11/07/2018 11:00:09

Edited By Doubletop on 11/07/2018 11:08:45

Michael Gilligan11/07/2018 11:12:57
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Thanks for clarifying that, Jason ... it's the reason that I asked the question.

The url available at the top of this page is:

https://www.model-engineer.co.uk/editorial/page.asp?p=1342

Always happy to be wrong, but: I doubt if that is the same as the one Pete received by eMail

MichaelG.

.

Edit: ^^^ posted before I saw Pete's response.

Edited By Michael Gilligan on 11/07/2018 11:17:21

JasonB11/07/2018 11:21:57
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This is most likely what was in Pete's e-mail as it does not show all options in the hope you will spend a little more rather than this which gives you the 3 options

Neil Wyatt11/07/2018 12:09:37
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I think this is an error, as you should get offered either to renew your existing package or choose from a selection.

I have let the subscriptions manager know.

Neil

not done it yet11/07/2018 14:46:23
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So is it a scam? Seems like this third party mob are working at a take from both ends. Seems like it, to me.

Neil Wyatt11/07/2018 15:46:39
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Definitely not a scam, just a poor choice of 'landing page' for renewals which I have asked to be looked at.

Neil

Bazyle11/07/2018 17:59:44
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I just have a direct debit for each mag so no emails of this type. The only 'problem' was about the end of each subscription period when I got worried it might not work and I'd miss an issue. I hope this hasn't meant I've been unknowingly subscribed to a feature I didn't want.

Since the subject of proactive marketing was raised do beware of website hosting companies. The one our club uses sneaked in an upgrade along with reducing the 1 year sub to 6 months and talk of a special offer. So the increase wasn't noticed and the more expensive version was made the standard. Then a year later they tried it again.

Doubletop11/07/2018 21:33:22
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Bazyle

I steer clear of direct debit, not because I'm concerned about continuity, they are likely to charge you well before the renewal date. I am concerned about unnotified price hikes or, if notifications do occur, my complacency in checking them and doing something about it.

What I did like was the ability to pay for 3 years at a fixed and reduced rate. That option seems to have disappeared. Maybe as it removes the opportunity for 'proactive marketing'

Neil's on the case again so I'm sure it will be sorted. In the meantime, I’ll use the link at the top of this page.

Thanks Neil

Pete

Neil Wyatt12/07/2018 19:34:19
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It seems something appears to have gone wrong, Pete I've sent you a PM.

Neil

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